Training & Development Specialist at Greylock Federal Credit Union – Pittsfield, Massachusetts

Position Title: Training & Development Specialist

Department: Training & Development

Work Arrangement: Hybrid upon completion of onboarding/ training

We are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility – to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce – reflecting multiple identities – and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive.

To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.

Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.

Under the general supervision of the VP of Brand & Culture, supports the coordination, creation, maintenance, and facilitation of educational materials used for internal training programs throughout the organization. Participates on project teams with training-related objectives.

Key Job Requirements:

1. Designs, facilitates, and evaluates training for new hires, branch staff, and core system users through classroom, virtual, and hybrid environments.

2. Maintains and administers the Learning Management System, training calendar, and participation records; ensures accurate tracking, course assignments, and reporting.

3. Develops and edits instructional content in collaboration with department leaders; maintains up-to-date training documents, materials, and compliance references.

4. Participates on cross-functional project teams to support business initiatives with aligned training and performance support.

5. Supports the delivery of internal leadership and cultural training such as Greylock Management Academy, Crucial Conversations, and new hire orientation.

6. Analyzes participant feedback and manager input to improve training programs and identify learning needs.

7. Maintains SharePoint training site and assists with uploading content, archiving outdated files, and posting calendar updates.

8. Engages in ongoing professional development, attends training seminars, and contributes external best practices to improve internal training delivery.

9. Represents Greylock in community, civic, and professional forums to expand the organization's visibility and brand awareness through professional engagement, networking, or external volunteer opportunities.

Position Requirements:

• High school diploma or its equivalent.
• Preferred: College Degree
• Preferred: At least two years’ experience as an Instructional Designer, a training facilitator or related field
• Obtain ATD Instructional Design Certificate preferably within 18 months of hire
• Ability to identify and create materials, exercises, and activities that enhance the learning process.
• Ability to break learning topics into basic steps and identify the order in which topics are best presented.
• Exceptional written communication skills, including proper grammar, punctuation, and spelling. Ability to write drafts, edit drafts, and ensure finalized materials provide for the transfer of knowledge.
• Ability to create graphics using graphics creation software
• Experience using Microsoft Office Suite, especially Word, PowerPoint, and Publisher. Ability to continue to learn and develop skills at an intermediate to advanced level, as identified in Microsoft learning assessments. Adobe In Design Experience a plus.
• Preferred: Minimum two years banking/credit union experience, with a basic knowledge of banking products and terminology, and a basic understanding of responsibilities performed in the branch network and lending departments.
• Preferred: A basic understanding of compliance regulations adhered to in the branch network and lending departments.
• Ability to lift up to 25 pounds and stand for a long period of time.

The salary range for this role is $22.11 to $28.75. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

Service and stability: With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportunities to grow: We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.

Benefits that work: What’s a great place to work and grow your career with a competitive benefits package to complement it? Greylock’s health benefits, independently benchmarked, are largely market leading. We strive to offer a comprehensive package of value including a suite of health options (2 medical plan options, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement- 401k plans with employer match & employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. We round out the package with employer paid life insurance along with both short- and long-term disability. To meet your individual needs additional life, accident, and critical illness benefits may be elected. We continue to engage with employee feedback and augment our offerings, recently adding pet insurance, and Medicare employee assistance to name a couple.