Donor and Volunteer Engagement Specialist at The Kohala Center – Kamuela, Hawaii

LOCATION: Waimea, Hawai‘i Island, Hawai‘i
FLSA STATUS: Full-time, Exempt
REPORTS TO: Director of Community Experience

JOB SUMMARY/PURPOSE: The Kohala Center (TKC)’s donor and volunteer engagement specialist is responsible for building and maintaining relationships with supporters who contribute financially and/or donate their time. The successful candidate is a people-person who enjoys connecting potential and existing donors and volunteers to the work of TKC. An ideal candidate will have demonstrated 3-5 years of experience in planning, executing, and reporting on volunteer and fund development engagement activities using Salesforce or other CRM platforms. This position is based in Waimea with occasional travel to TKC-stewarded ‘āina in North Kohala, Honoka‘a, and Kahalu‘u.

KEY RESPONSIBILITIES/ESSENTIAL DUTIES:

• Donor Cultivation and Revenue Generation (50%)
  Support president and CEO in the engagement of mid- to high-level and annual donors through personalized outreach, gratitude expressions, and impact updates.
• Attend and co-facilitate TKC fund development team meetings to advance fundraising initiatives.
• Collaborate in the development and execution of fundraising appeals, updates, and acknowledgement letters tailored to various donor segments.
• Identify and research potential donors and major gift prospects to support long-term financial growth. Research and evaluate new means of generating donation income.
• Assist director of community experience in identifying funding resources (e.g., grants, earned revenue, etc.) to support and evolve TKC’s volunteer and donor pathway programs including Hoa‘āina Stewardship Experiences and Hui Hoa‘āina.
• Maintain Salesforce dashboards, reports, and charts for fund development statistics.
• Update donor data when appropriate (e.g., change of address, communications opt-in/out).
  
  

Community Engagement (25%)

Event Coordination: Hoa‘āina Stewardship Experiences
1. Coordinate and participate in planning efforts and logistics for both TKC-hosted events and community events that TKC has accepted invitations to participate in.
2. Manage event records in Salesforce, working with appropriate staff to ensure event details are complete and accurate. Communicate with TKC staff and event registrants before and after events as appropriate.
3. Facilitate event registrations and participant communications

Volunteer Coordination: Hui Hoa‘āina

1. Extend invitations to Hoa‘āina Stewardship Day participants to apply to join Hui Hoa‘āina, our community of trained ‘āina volunteers.
2. Participate in planning of Lā Hana (workdays on ‘āina stewarded by TKC) and extending invitations to qualified members of Hui Hoa‘aina.
3. Assist staff in updating and maintaining volunteer data to track interests, service hours, services performed, knowledge and skills gained and shared, etc.
4. Participate in the development of retention strategies, including volunteer appreciation events and professional development opportunities.

Evaluation: Assessment for Learning and ‘Āina Accountability

1. Generate and analyze reports that measure organizational performance according to strategic initiatives.
2. Coordinate and/or participate in internal evaluations/assessments for learning to ensure adherence to TKC’s ‘āina accountability standards.
3. Identify datapoints relevant for funders and external communications. Enter AFL data into Salesforce; share relevant data with Kohala data science coordinator, grant managers, and TKC management team as appropriate.
   

Data Management (15%)

• Attend and co-facilitate TKC fund development team meetings to advance initiatives such as annual appeals, project-based campaigns, donor engagement events, and budgeting.
• Assist director of community experience in identifying funding resources (e.g., grants, earned revenue, etc.) to support and evolve Hoa‘āina Experiences and Hui Hoa‘āina.
• Research and evaluate new means of generating donation income.
• Maintain Salesforce dashboards, reports, and charts for fund development statistics.
• Input or import donor data from donations received through channels that are not integrated with Salesforce (e.g., cash, checks, Venmo).
• Update donor data when appropriate (e.g., change of address, communications opt-in/out).
  
  

Data management

Track community, volunteer, donor and partner engagements and key metrics of success.

Support program managers with the collection, entry, and accuracy of kānaka-related data (e.g., donor interactions, event attendance and activities, participant feedback) from relevant events. Share relevant data with grant managers and collaborate with Kohala data science coordinator to correlate kānaka and ‘āina data when appropriate.

Generate contact lists for mailings, reports, and invitations.

Suggest enhancements to Salesforce and other data management projects (e.g., integrations, native and third-party apps, NRDS, etc.) and collaborate with appropriate resources when suggestions are approved.

Administrative Support (10%)

Support director of community experience in anticipating, researching, and developing approaches to enhance our communities’ experiences at multiple touchpoints throughout TKC.

Handle renewal of subscriptions for internal community experience online tools and applications.

Manage TKC’s general email account: Vet inquiries from community members and organizations seeking to connect with TKC, then respond or forward to appropriate staff person/team.

Screen and route voicemail messages to appropriate staff.

Check-out/check-in field iPads to/from event teams, ensuring devices are charged and apps are up to date.

REQUIRED EDUCATION, EXPERIENCE, CERTIFICATES, OR LICENSES:

High school diploma or equivalent.

Minimum three to five years of experience with fundraising, development, volunteer management, or a related nonprofit field.

Minimum two years of experience in an office setting providing administrative and data management support.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Positive attitude and a commitment to engage respectfully with ‘āina, co-workers, community members, donors, event participants, volunteers, partners, and vendors.

Ability to work occasional evenings and weekends to co-lead or support events. In such instances, sufficient advance notice is given and flex time is offered.

Experience using donor/constituent management software (CRM) and standard office suites (Google Workspace or Microsoft Office).

Exceptional written and interpersonal skills to build relationships and trust with diverse stakeholders.

Excellent organizational and time-management skills.

Excellent computer and technology skills.

Ability to execute multiple concurrent projects and tasks.

Ability to anticipate and analyze problems, and develop timely, effective solutions.

Strong attention to details.

Ability to manage stress and create a positive work environment.

DESIRED QUALIFICATIONS:

Two- or four-year college degree, preferably in communications, business, nonprofit management, or a human services field.

Familiarity with ‘ōlelo Hawai‘i, particularly spelling and pronunciation of frequently used words and names.

Experience working with Salesforce for Nonprofits.

Salesforce Certified Administrator (or able to obtain certification) a plus.

WORKING CONDITIONS:

Work is primarily performed in an office, with occasional work at TKC-stewarded ‘āina.

Hybrid (on-site and remote) arrangement may be available once sufficiently trained.

Some travel may be required.

Able to lift and carry up to 50 pounds.

EQUIPMENT USAGE:

Laptop computer and standard office equipment.

Salesforce, Microsoft Office, and Google Workspace software.

iPad and other tablets.