Dealer Support Coordinator at HM Electronics – Carlsbad, California

HM Electronics
Job Category: Sales
Requisition Number: DEALE003847
Full Time
Hybrid
Carlsbad, CA 92010, USA


Job Details
Description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

The Dealer Support Coordinator is an internal customer advocate responsible for supporting HME’s U.S. Dealer network by aligning internal resources, processes, and communication to deliver a consistent and positive dealer experience. This role partners closely with Dealer Sales, Sales Operations, Finance, Support, and Technology teams to help resolve account inquiries, support dealer initiatives, and drive operational efficiency.

This position is a foundational role for individuals seeking to build deep knowledge of HME’s dealer channel, products, systems, and go-to-market strategy, with the opportunity to grow into future commercial roles, including U.S. Dealer Sales Manager.

What you will do in the position:

• Support the day-to-day “HME Experience” for assigned U.S. Dealer accounts
• Build and maintain strong relationships with dealer partners and internal stakeholders
• Serve as a primary point of support for dealer inquiries related to accounts, billing, contracts, cloud solutions, and technology platforms
• Draft and coordinate clear, professional dealer-facing communications
• Partner with Dealer Sales and Sales Operations to support dealer onboarding, programs, and ongoing account needs
• Collaborate with Finance to address billing questions, credits, and account reconciliation
• Coordinate with Support and Technology teams to help resolve issues and communicate updates
• Develop a strong working knowledge of HME’s U.S. Dealer channel and third-party sales model
• Monitor account activity and proactively identify risks or issues for escalation
• Assist with reporting, data analysis, and account insights using CRM (Dynamics), Power BI, and related tools
• Ensure all dealer interactions and activities are accurately documented in CRM
• Act as a liaison between Dealer Sales and cross-functional HME teams to ensure alignment and execution
• Support dealer initiatives, pilots, and special programs
• Learn and communicate HME’s product and service offerings to support dealer conversations
• Identify process improvement opportunities and recurring dealer challenges
• Build the skills and experience necessary for future growth within Dealer Sales or related roles
• Perform other duties as assigned

What you will need to succeed:

• Strong verbal and written communication skills
• Ability to build relationships and collaborate across teams
• Strong organizational skills and attention to detail
• Customer-focused mindset with problem-solving capabilities
• Data- and technology-savvy, with the ability to learn new platforms quickly
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) • Ability to learn CRM systems (Dynamics) and reporting tools such as Power BI
• Experience
  • 2+ years of experience in a customer-facing, sales support, customer success, operations, or related role preferred
  • Experience with technology products, platforms, or channel-based business models a plus
• Education
  • Bachelor’s degree in business, Communications, Technology, or related field preferred, or equivalent experience
• Travel
  • Up to 25%, as needed

The posted pay range, $20.44 - $27.22 per hour, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply.

We participate in the e-verify system.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468.