Information Technology Associate (Junior) - US Navy at TLN Worldwide Enterprises Inc – Washington, District of Columbia

The Information Technology Associate (Junior) provides foundational technical support for Navy information systems, networks, and end-user environments. This role assists in maintaining system functionality, supporting users, and ensuring compliance with Department of Defense (DoD) cybersecurity standards. The position operates within a structured team environment and contributes to daily IT operations supporting mission-critical Navy systems.

• Assist in the installation, configuration, and maintenance of computer hardware, software, and peripheral devices
• Support routine system updates, patches, and maintenance activities
• Monitor system performance and report irregularities or issues

• Diagnose and resolve basic hardware, software, and connectivity issues
• Provide technical assistance to users, including account support and system access troubleshooting
• Support onboarding/offboarding activities, including account provisioning and device setup

• Assist with basic network configuration and connectivity support
• Support maintenance of network devices and assist in troubleshooting connectivity issues
• Monitor system and network health under guidance from senior staff

• Maintain accurate documentation of system configurations, issues, and resolutions
• Ensure all activities comply with DoD and Navy cybersecurity policies
• Assist with maintaining audit-ready documentation and records

• Follow established procedures to ensure the security and integrity of IT systems and data
• Support implementation of security controls and best practices
• Participate in required cybersecurity awareness and compliance training

• Bachelor’s degree in IT or related field OR 3+ years of relevant experience
• Basic knowledge of:
• Computer systems and operating systems
• Networking fundamentals
• Troubleshooting techniques
• Ability to obtain and maintain DoD 8570 certification (e.g., Security+)