Strategic Customer Success Manager in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager in United States.

This role is focused on driving long-term customer value and success for enterprise clients using a leading AI-powered marketing platform. You will act as a trusted advisor to strategic accounts, ensuring they achieve measurable business outcomes through effective product adoption and engagement. The position requires a strong balance of relationship management, commercial thinking, and technical product understanding. You will work closely with high-value clients to understand their goals, anticipate needs, and proactively guide them toward success. Acting as the primary point of contact, you will coordinate internally across teams to ensure seamless service delivery and issue resolution. This is a highly visible role where your ability to influence, communicate, and deliver value directly impacts customer retention and growth. You will thrive in a fast-paced, collaborative environment where customer success is a core driver of business performance.

• Serve as the primary relationship owner for strategic enterprise customers, ensuring satisfaction, retention, and long-term success
• Build trusted advisory relationships with key stakeholders and proactively understand their business goals and challenges
• Drive product adoption by guiding customers through onboarding, training, and ongoing platform enablement
• Monitor customer usage and engagement data to identify risks, opportunities, and areas for expansion
• Lead regular business reviews (quarterly and annual) to demonstrate value, track progress, and align on strategic goals
• Identify and drive upsell and expansion opportunities in collaboration with sales teams
• Act as the escalation point for customer issues and ensure timely resolution across internal teams
• Collaborate cross-functionally with Product, Sales, Marketing, and Support to improve customer experience and product outcomes

Requirements:

• 5+ years of experience in Customer Success, Account Management, or similar client-facing roles in SaaS or technology environments
• Experience managing enterprise, multi-location, or complex customer portfolios
• Strong ability to build relationships and influence stakeholders at all organizational levels
• Proven track record of driving product adoption, retention, and customer growth
• Excellent communication, presentation, and interpersonal skills
• Strong analytical skills with the ability to interpret customer data and translate insights into action
• Experience working with Customer Success platforms such as Gainsight, Salesforce, or similar tools
• Highly organized, proactive, and capable of managing multiple priorities in a fast-paced environment
• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience)

Benefits:

• Competitive base salary range of $90,000 – $115,000 plus bonus/commission (based on experience and skills)
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement plan with employer match
• Flexible remote work environment (fully remote opportunity)
• Flexible paid time off and paid holidays
• Quarterly wellness days and employee wellness incentives
• Career development support and continuous learning opportunities
• Inclusive, fast-paced, and collaborative global work culture.