Shift Supervisor - Highway 6, TX at East End Lube LLC – Houston, Texas

We’re looking for a high-energy, hands-on Shift Supervisor who thrives in a fast-paced car wash environment and loves driving great customer experiences. In this role, you’ll run day-to-day shifts, support membership sales alongside the team, and help keep the site operating at peak performance, clean, safe, and customer-ready. This position supports the Store Manager and Assistant Manager and may serve as the on-duty supervisor when needed.

Key Responsibilities

• Open/close the site and execute daily shift operations (sales, labor coverage, cleanliness, and safety)
• Lead by example: actively sell Unlimited Wash Club memberships and support line/tunnel operations
• Ensure a smooth, efficient customer flow—help manage the queue and keep the site moving
• Maintain strong site standards across tunnel, vacuums, lot, landscaping, and overall appearance
• Follow established procedures for cash handling, POS transactions, and membership processing
• Address customer concerns and resolve issues quickly and professionally to support retention
• Monitor basic shift metrics (car count, membership sales, uptime/cleanliness) and communicate updates to management
• Step in as the on-duty supervisor in the Store Manager/Assistant Manager’s absence as assigned

• 1–3 years of experience as a Shift Supervisor, Shift Lead, or similar role in car wash, QSR, retail, or hospitality
• Comfortable selling and engaging customers—must enjoy promoting memberships and upgrades
• Strong customer service instincts and confidence handling escalations
• Able to work outdoors in all weather and remain on your feet throughout shifts
• Flexible availability including weekends, evenings, and holidays
• Basic computer skills (POS systems, scheduling tools, Google Sheets)

Benefits & Perks

We believe our team members deserve great support. Along with competitive pay and incentive opportunities, we offer a benefits package designed to help you feel secure, stay healthy, and enjoy the perks of working in the car wash world:

• Health, dental, and vision insurance
• Supplemental benefits
• 401(k) with company match
• Paid time off (PTO) plus paid holidays
• Unlimited car washes (naturally)