Member Relations at Family Wellness LLC – Fargo, North Dakota

Hours may vary between:

Monday-Friday: 3:00 PM - 10:00 PM

One weekend a month required.

Holiday rotation required.

Position Purpose:

This position is responsible for providing excellent customer service to members, guests, and co-workers while answering telephone calls, scanning membership cards, and assisting members with reservations for the courts and current programs. Responsible for the distribution of questions and requests to the management staff.

JOB SPECIFIC COMPETENCIES

• Knowledgeable of the Wellness Center programs and services.
• Maintains a positive attitude in a potentially stressful, visible job environment.
• Greets members, guests, and participants with a smile and positive attitude; provides excellent customer service by assisting guests and answering questions; communicating requested information on programs and services and contacting the program coordinator to assist if necessary.
• Distributes equipment as needed in a friendly manner.
• Takes reservations for courts or programs as needed. Prepares daily sheets for the Racquetball and other courts.
• Keeps printed materials up to date and available.
• Answers and directs all incoming telephone calls in a friendly and professional manner including calls for management staff.
• Assists the Member Advisors in their absence by offering facility tours/contacting the correct person to do so, assisting with membership sales, and explaining various membership opportunities to prospective members and guests.
• Handles incoming money and balances daily receipts.
• Contacts Emergency Services or Manager On Duty for any emergency situations.

Other duties as assigned.

Hiring multiple candidates.

Education, Experience, & Skills (Minimum Requirement):

High School diploma or GED equivalent required.

Licensure/Certification Requirement(s):

CPR/AED and First Aid certification required upon hire or obtained within three (3) months of hire.