Jr. Help Desk Technician in Colorado Springs, Colorado at Infinity Technology Services LLC

Job Summary: ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF).

Peterson SFB in Colorado Springs, CO.

Key Responsibilities:

Duties and responsibilities include, but are not limited to:

• Provide Tier I help desk technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status.
• Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016
• Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists
• Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community
• Monitor trouble ticket queues and emails for timely customer engagement and resolution
• Interact daily with Senior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication
• Interact well with peers, end users, and external support organizations in a professional and courteous manner
• Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software

Preferred Qualifications:

• Years of experience: 1 years