Certified Application Counselor in Malden, Massachusetts at Cambridge Health Alliance
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Job Description
Length Of Shift(s) In Hours: 8
Shift Start + End Times: 8 am -4:30 pm
Hours/Week: 40.00
Weekend Requirements: na
Holiday Requirements: as required
On Call Requirements: na
The Hospital & Urgent Care Access Operations department ensures efficient and patient-centered access to care at CHA by overseeing Admitting, Emergency Department registration, Pre-Registration, and Financial Assistance services. The team focuses on accurate data collection, insurance verification, and streamlined workflows to support a smooth patient experience.
The Certified Application Counselor will assist patients in accessing healthcare coverage under the Commonwealth of Massachusetts State funded healthcare programs. Acts as a liaison between the health system and the communities to educate patients and community members about the MassHealth, Health Safety Net and Qualified Health Plan options available to them. To help Cambridge Health Alliance work toward its goal to promote health awareness and provide quality, cost effective healthcare coverage to all community members who may lack the resources to obtain such coverage. To provide support/coverage to the Patient Financial Assistance Offices and Ambulatory sites across the CHA campus.
QUALIFICATIONS:
A minimum of a 2-Year (Associate’s) college degree or equivalent related experience.
Bilingual languages preferred.
Certified Application Counselor – Trained by Cambridge Health Alliance Training Department.
At least 2 years’ experience in a healthcare setting preferred with experience in customer service.
Experience and knowledge of MassHealth/Medicaid, health Safety Net and other government programs preferred.
Ability to comprehend detailed information and present that information in a comprehensible manner to patients.
Excellent verbal and written communication skills.
Computer literate-skills in word processing and web based research required.
Must be a self-motivator/self-starter and able to work independently with minimal supervision.
Experience working with persons of different culture and economic status desired.
Must be team-oriented and focused on achieving organizational goals and mission.
Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.