Service Concierge/Service Drive Attendant in Barrington, Illinois at Murgado Automotive Group

Porsche Barrington, part of the Murgado Automotive Group, is seeking a customer-focused Service Concierge/Service Drive Attendant to join our service team. This role is ideal for someone who enjoys creating a welcoming first impression, supporting a busy service drive, and delivering a high-end customer experience in a luxury automotive environment.

As a Service Concierge/Service Drive Attendant, you will help ensure every service customer has a smooth and professional experience from arrival through departure. You will greet customers, assist with vehicle flow, support Service Advisors, help maintain a clean and organized service area, and monitor loaner vehicles so they remain clean, presentable, and ready for customer use.

• Greet service customers promptly and professionally upon arrival.
• Assist customers with check-in procedures and direct them to the appropriate Service Advisor or waiting area.
• Provide basic information about the service process and dealership amenities.
• Offer refreshments and help create a welcoming, comfortable customer experience.

• Work closely with Service Advisors to communicate customer needs, updates, delays, or special requests.
• Help coordinate service drive traffic and vehicle movement within the dealership premises and off dealership premises when necessary.
• Assist with valet duties, including parking, retrieving, and positioning vehicles safely and efficiently.
• Wash and clean customer or dealership vehicles as needed.
• Monitor the cleanliness of loaner vehicles and help ensure they are clean, presentable, and ready for customer use.
• Maintain the cleanliness and organization of the service waiting area, concierge desk, and service drive.
• Address customer concerns with urgency and escalate issues to the Service Manager when appropriate.
• Perform other duties as needed to support smooth service department operations.

• Previous customer service experience required; luxury, hospitality, dealership, or high-volume customer-facing experience preferred.
• Automotive experience is helpful but not required.
• Strong communication and interpersonal skills with a professional, welcoming demeanor.
• Ability to multitask, stay organized, and remain calm in a fast-paced environment.
• Strong attention to detail and commitment to customer satisfaction.
• High school diploma or equivalent required.
• Valid driver’s license with a clean driving record required.
• Must be 21 years of age or older.
• Professional appearance and demeanor required.

• Competitive compensation with opportunities for performance-based bonuses.
• Health, dental, and vision insurance options.
• 401(k) with company match.
• Paid time off and holidays.
• Employee discounts on vehicles, parts, and services.
• Career growth and professional development opportunities within the Murgado Automotive Group.
• Positive, team-oriented work environment focused on excellence.

At Porsche Barrington, we believe every customer interaction matters. As a Service Concierge/Service Drive Attendant, you will be an important part of our service experience, helping customers feel welcomed, informed, and cared for while supporting a professional and efficient service department.

If you are dependable, customer-focused, and ready to represent a premium automotive brand, we encourage you to apply today for the Service Concierge/Service Drive Attendant position at Porsche Barrington.