ASSISTANT FOH STORE MANAGER - QUICK SERVICE RESTAURANT in Guaynabo at TPIS

Assistant Store Manager – Quick Service Restaurant

Are you a hands-on leader passionate about customer service, team development, and operational excellence? A renowned quick-service company is seeking a dedicated and results-oriented Assistant Store Manager to support daily operations, strengthen team performance, and help create an exceptional experience for every customer.

Key Responsibilities

• Support the Store Manager in overseeing daily store operations and achieving established sales, service, and performance goals.
• Deliver fast, friendly, and high-quality service in a clean, safe, and welcoming environment.
• Lead store operations in the Store Manager’s absence, ensuring established standards and procedures are followed.
• Assist with recruiting, onboarding, training, coaching, and supervising team members.
• Provide employees with clear direction, constructive feedback, and ongoing follow-up.
• Identify and develop high-potential employees for future growth opportunities within the company.
• Promote teamwork, accountability, and a positive work environment.
• Monitor store performance and support initiatives to increase sales, manage expenses, and protect company assets.
• Ensure compliance with food safety, sanitation, cash-handling, and loss-prevention procedures.
• Resolve customer concerns promptly, professionally, and with a service-oriented approach.
• Communicate staffing, inventory, maintenance, and operational needs to the Store Manager.
• Complete opening and closing procedures, including cash reconciliation and bank deposits.
• Remain actively involved in store operations, including order-taking, beverage preparation, cleaning, and customer service.

Qualifications

• Minimum of two years of experience as an Assistant Manager or in a comparable supervisory role, preferably within a quick-service restaurant, coffee shop, fast-food, or casual-dining environment.
• Proven ability to lead, coach, and motivate employees.
• Strong verbal communication, interpersonal, and customer service skills.
• Ability to work collaboratively and communicate effectively with employees, customers, and management.
• Responsible, dependable, and comfortable making decisions in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Willingness to learn, accept feedback, and grow professionally.
• Availability to work a full-time schedule of up to 40 hours per week.

Required Availability

Candidates must have full availability to work rotating schedules between 5:30 a.m. and 11:00 p.m., Monday through Sunday, including nights, weekends, and holidays, based on operational needs.

Benefits

• Annual and quarterly incentives based on sales and performance goals
• Paid vacation and sick leave
• Medical insurance plan
• Complimentary food and beverages during scheduled shifts
• Employee discounts on company products
• Training and professional development programs
• Opportunities for career advancement

Additional Employment Information

This position includes a six-month probationary period.

If you are ready to strengthen your leadership experience, support a high-performing team, and contribute to an outstanding customer experience, we encourage you to apply.

TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females, Individuals with Disabilities, and Veterans). We comply with all applicable federal, state, and local laws regarding nondiscrimination in employment.