Imaging Medical Assistant Lead in Boone, North Carolina at Appalachian Regional Healthcare System

Imaging Medical Assistant Lead

Imaging Medical Assistant Lead

Location: Boone, North Carolina | Full-Time | Ambulatory/Clinic Setting | Non-Exempt

Why You'll Love Working Here

As an Imaging Medical Assistant Lead at UNC Health Appalachian, you'll play a vital role in supporting clinical operations, coordinating workflow, and enhancing the patient experience while serving as a clinical resource for the care team. This unique role combines traditional Medical Assistant responsibilities with clinical leadership duties and specialized C-arm imaging support during office-based procedures.

You'll work closely with providers, nursing staff, and clinic leadership to ensure efficient operations, safe patient care, and compliance with clinical and imaging standards. This position is ideal for an experienced Medical Assistant who enjoys mentoring others, coordinating workflow, and expanding their skill set through procedural and imaging-related responsibilities.

Located in the heart of the Blue Ridge Mountains, Boone, North Carolina offers exceptional outdoor recreation, vibrant community living, and outstanding quality of life.

• Compensation: Starting at $23.42/Hour based on experiance, education, and equity within the department

• Schedule: Monday - Friday, 8 hour shifts

• Applicable Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; Career Pathways opportunities; employee assistance programs; and additional employee perks.

• Benefits Eligibility: Applicable benefits begin the first of the month following 60 days of employment from new hire orientation.

• Status: Non-Exempt

What You'll Do as an Imaging Medical Assistant Lead

Clinical Support & Patient Care

• Perform Medical Assistant duties within established scope, organizational policy, and demonstrated competency.

• Room patients and complete intake activities, including vital signs, medication reconciliation, allergies, medical history, and collection of pertinent clinical information.

• Assist providers during examinations, treatments, and office-based procedures.

• Collect specimens and perform approved point-of-care testing as applicable.

• Administer medications under provider direction and according to established policy.

• Perform approved clinical procedures within certification, training, competency, and organizational guidelines.

• Provide patient education and follow-up instructions as directed by providers.

• Accurately document patient care activities within the Electronic Health Record (EHR).

C-Arm & Imaging Support

• Operate C-arm imaging equipment during approved office-based procedures following completion of required training and competency validation.

• Assist with positioning patients and imaging equipment to support procedural imaging needs.

• Follow established radiation safety practices and required protective measures.

• Verify all necessary safety processes are completed prior to imaging procedures.

• Maintain required imaging documentation, quality-control records, logs, and related documentation.

• Monitor imaging equipment functionality and report concerns or malfunctions promptly.

• Assist with equipment readiness, maintenance activities, and cleaning according to policy and manufacturer guidelines.

• Participate in ongoing imaging education, competency validation, and training.

• Perform imaging-related responsibilities only within documented training, competency, certification, and approved scope.

• Refrain from independently interpreting diagnostic images or performing duties requiring credentials not held by the employee.

Clinical Leadership & Workflow Coordination

• Support day-to-day clinic operations through workflow coordination and operational support.

• Serve as a clinical resource for Medical Assistants and other clinical staff.

• Assist with staffing assignments and clinic workflow coverage.

• Step into staffing gaps and provide direct patient care when needed.

• Identify barriers to patient flow and communicate improvement opportunities to leadership.

• Assist in ensuring exam rooms, procedure areas, and clinical workspaces remain prepared for patient care.

Team Support, Training & Onboarding

• Provide peer support, coaching, and daily guidance to clinical team members.

• Assist with onboarding and orientation of new employees.

• Provide training within established competency and organizational guidelines.

• Support competency validation efforts as assigned.

• Reinforce established clinical workflows, policies, and procedures.

• Promote a collaborative, professional, and respectful work environment.

• Escalate employee performance or conduct concerns to the Practice Manager when appropriate.

Equipment, Medication & Supply Management

• Monitor inventory levels of clinical and procedural supplies.

• Assist with medication inventory, ordering, and expiration-date monitoring.

• Maintain required medication, equipment, and procedural logs.

• Help ensure patient care areas remain stocked and prepared.

• Communicate supply and equipment needs to leadership.

• Support proper storage, handling, and security of medications and clinical equipment.

Quality, Safety & Regulatory Compliance

• Reinforce infection prevention standards, radiation safety requirements, and clinical protocols.

• Support imaging safety documentation and quality assurance processes.

• Maintain compliance with organizational policies and regulatory requirements.

• Participate in quality improvement and patient safety initiatives.

• Identify safety concerns and escalate through the appropriate chain of command.

• Protect patient confidentiality and maintain compliance with privacy requirements.

Patient Experience & Communication

• Provide compassionate, patient-centered care during clinical and imaging procedures.

• Explain procedures within the scope of the role and address patient questions appropriately.

• Support service recovery efforts and escalate patient concerns when necessary.

• Communicate effectively with patients, families, providers, and healthcare team members.

• Promote a positive patient and employee experience.

What We're Looking For

Qualifications/Licenses

Education

• High School Diploma or GED required.

• Completion of an approved Medical Assistant education pathway or other education necessary to meet organizational Medical Assistant certification requirements.

Experience

• Previous experience in an ambulatory, physician practice, or similar clinical setting preferred.

• Previous experience serving in a lead, preceptor, or clinical resource role preferred.

• Experience assisting with clinical procedures preferred.

• Experience with C-arm or other procedural imaging equipment preferred but may be obtained through an organization-approved training pathway.

Required Licensure & Certifications

• Current organization-approved Medical Assistant certification (CCMA, RMA, CMA/AAMA, or equivalent) required.

• Basic Life Support (BLS) certification through the American Heart Association required.

• Successful completion of formal, documented C-arm training and competency validation under an approved supervising physician before independently performing assigned imaging responsibilities.

• Completion of ongoing imaging and radiation safety education requirements.

Preferred Qualifications

• Two (2) years of Medical Assistant or comparable ambulatory clinical experience.

• Previous lead, preceptor, or mentoring experience.

• Previous procedural clinic experience.

• Additional radiologic or imaging education and/or certification.

Knowledge, Skills & Abilities

• Strong knowledge of Medical Assistant clinical duties and ambulatory workflow.

• Demonstrated competency with assigned C-arm imaging functions.

• Knowledge of radiation safety principles applicable to assigned responsibilities.

• Ability to coordinate workflow while maintaining patient care responsibilities.

• Strong organizational and multitasking abilities.

• Ability to prioritize competing clinical and operational demands.

• Ability to provide peer guidance, coaching, and training.

• Excellent communication and interpersonal skills.

• Ability to identify concerns and appropriately escalate issues.

• Strong attention to detail and commitment to accuracy.

• Knowledge of Electronic Health Record (EHR) systems.

• Ability to maintain clinical, equipment, imaging, medication, and regulatory documentation.

• Commitment to patient safety, confidentiality, teamwork, quality, and service excellence.

Physical & Work Environment

Physical Demands

• Standing, walking, and sitting for extended periods.

• Lifting and carrying medical supplies, imaging equipment, and patient care materials up to 50 pounds occasionally.

• Frequent bending, reaching, and manual dexterity for patient care activities and equipment operation.

• Clear verbal communication with patients, providers, and team members.

• Visual acuity required for patient assessment, imaging equipment operation, and documentation activities.

Working Conditions

• Clinical environment with exposure to medical equipment, instruments, and imaging technology.

• Regular interaction with patients, providers, and healthcare team members.

• Adherence to infection control, radiation safety, and regulatory requirements.

• Frequent movement between exam rooms, procedure areas, and clinical workspaces.

• May require scheduling flexibility based on clinic and procedural needs.

What Sets Us Apart

• Career Growth: Access tuition reimbursement, continuing education opportunities, Career Pathways programs, and leadership development experiences.

• Impactful Work: Support exceptional patient care while helping coordinate efficient clinical operations and procedural services.

• Community & Lifestyle: Enjoy the beauty of the Blue Ridge Mountains with year-round outdoor activities, local dining, arts, and cultural events.

• Top-Tier Community: Boone is consistently recognized as one of North Carolina's most desirable mountain communities and is home to Appalachian State University.

• Meaningful Benefits: Enjoy wellness incentives, retirement benefits, educational support, employee assistance resources, and comprehensive applicable benefits.

• Inclusive Culture: Join a collaborative healthcare team committed to professionalism, respect, diversity, and service excellence.

Ready to Make a Difference in Patient Care?

Apply today to join UNC Health Appalachian as an Imaging Medical Assistant Lead and help deliver exceptional clinical support, imaging services, and patient-centered care throughout the High Country.

About UNC Health Appalachian

It's official. UNC Health Appalachian earned an "A" Leapfrog Patient Safety Grade. UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, the Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation.

UNC Health Appalachian remains committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses, and more than 500 clinics, along with the clinical patient care programs of the UNC School of Medicine.

UNC Health exists to improve the health and well-being of North Carolinians and others we serve while supporting the teaching mission of the University of North Carolina School of Medicine.

For more information, visit unchealth.org.

Equal Opportunity Employer

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

We value a workforce that reflects a variety of backgrounds and perspectives and welcome applicants from all backgrounds and experiences.

UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered.

Employment at UNC Health Appalachian is contingent upon successful completion of a background check and drug screening.

For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.