Assistant Property Service Manager (Remote: Guadalajara) for Industry-Leading PM Company - Cincinnati & Dayton OH in Guadalajara, Chihuahua at EquityTeam

Assistant Property Service Manager (APSM)

About Us:

EquityTeam Property Management is an industry leader, dedicated to excellence in residential, third-party property management services.

We believe that a "people-first" culture is crucial for any good service business. Therefore, we foster a collaborative, fast-paced, and personal/professional growth-oriented environment where team members are highly valued, empowered, and rewarded for their impact.

The Position:

Due to growth, we're looking for an all-star Assistant Property Manager (APM) to lead the operations of their assigned portfolio of properties according to company processes, the lease agreement (Tenant), and the property management agreement (Owner).

Using your past management experience, operational expertise, resourcefulness, and proactive approach, you will work closely with the Property Manager and other internal team members to support the seamless management of your assigned portfolio across Cincinnati and Dayton, ensuring exceptional service for owners and tenants alike.

Key Responsibilities

Assist the local property manager in overseeing daily property operations and ensuring adherence to company policies and procedures

Support communication with property owners and tenants, addressing inquiries and resolving issues promptly and professionally

Help define and refine operational processes to improve efficiency and service quality

Manage tasks related to leasing, lease enforcement, onboarding/offboarding, lease renewals,

Collaborate with team members to ensure properties are maintained to high standards and tenant satisfaction is achieved

Maintain accurate records of property activities, owner communications, and tenant interactions

Contribute to the development and implementation of best practices within the property management team

Skills and Qualifications

Proven experience in property management or a related operational role

Strong organizational and multitasking skills with a keen eye for detail

Excellent English, written and verbal

Excellent communication and interpersonal skills, with the ability to build positive relationships with owners, tenants, and team members

Ability to work independently in a remote setting while maintaining a team-oriented mindset

Knowledge of property management software (Rentvine, Aptly, etc) and Google Workspace

Familiarity with lease agreements, landlord-tenant laws, and property maintenance procedures

A proactive problem-solver with a customer-focused attitude and a commitment to operational excellence