Patient Access Center Clinical Medical Assistant in Rutland, Vermont at Community Health Centers of the Rutland Region

• Serves as the first point of contact for medication refill requests and refill-related patient inquiries.
• Reviews refill requests for completeness and accuracy prior to provider review.
• Processes medication refill requests in accordance with approved protocols, provider instructions, and organizational guidelines.
• Communicates with patients, pharmacies, providers, and clinical staff regarding refill status and medication-related questions.
• Escalates refill requests requiring clinical review or intervention to the appropriate provider or clinical team.
• Maintains accurate and timely documentation within the electronic health record (EHR).

Patient Access Support

• Answers incoming telephone calls professionally and courteously, providing excellent customer service.
• Assists patients by addressing refill concerns and directing inquiries to the appropriate department when necessary.
• Demonstrates knowledge of Community Health services, departments, and provider practices to effectively assist patients.
• Supports patient access initiatives and workflow efficiencies to improve patient experience.

Care Coordination

• Collaborates with providers, nursing staff, pharmacies, and other departments to ensure continuity of patient care.
• Monitors refill requests to help prevent delays in medication access.
• Assists with identifying patients who may require follow-up appointments or additional provider evaluation prior to medication renewals.

Additional Responsibilities

• Maintains confidentiality and complies with HIPAA and organizational privacy standards.
• Participates in departmental meetings, training sessions, and quality improvement initiatives.
• Stays current with medication refill processes, organizational policies, and regulatory requirements.
• Assists with special projects and other duties as assigned.
• Supports department goals and contributes to a positive team environment.