Automotive Service Manager in Liverpool, New York at Honda City

Great Lakes Honda City is looking for an experienced and driven Service Manager to lead our growing Service Department in Liverpool, NY.

We are looking for a hands-on automotive leader who understands that a successful Service Department starts with great people, exceptional customer service, strong processes, and accountability. The ideal candidate will have proven dealership service management experience and the ability to motivate a team while driving both customer satisfaction and department profitability.

• Lead, coach, and develop the Service Advisors, Technicians, and Service Department team
• Oversee the daily operations of the Service Department
• Drive customer satisfaction, retention, and CSI performance
• Monitor and improve technician productivity, efficiency, and overall shop performance
• Manage department profitability, gross profit, expenses, and key performance indicators
• Establish and maintain high standards for customer communication and service
• Work closely with the Parts Department and other dealership managers to ensure an efficient workflow
• Monitor repair orders, technician performance, labor sales, and departmental goals
• Recruit, train, and retain top automotive service talent
• Handle customer concerns professionally and work toward positive resolutions
• Ensure compliance with dealership policies, manufacturer standards, and applicable regulations
• Maintain a clean, organized, professional, and safe Service Department
• Lead by example and create a culture of accountability, teamwork, and continuous improvement

What We’re Looking For

• 3+ years of automotive dealership Service Management experience preferred
• Strong understanding of dealership service operations and fixed-ops performance
• Proven ability to lead and motivate a team
• Strong knowledge of service department financials and KPIs
• Excellent communication and customer-service skills
• Strong organizational and problem-solving abilities
• Ability to work in a fast-paced, high-volume dealership environment
• CDK experience is a plus
• Honda experience is strongly preferred, but not required
• Must have a valid driver’s license and acceptable driving record

Equal Opportunity Employer

Great Lakes Auto Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Qualified individuals with disabilities and protected veterans are encouraged to apply. Reasonable accommodations are available upon request.