Lead Service Technician & Site Manager in Groveland, Florida at Ultratec Special Effects

Ultratec Special Effects is looking for a hands-on leader to take ownership of our Groveland, FL service and distribution facility. This is a unique opportunity to step into a small but critical operation where you will lead repair work, oversee shipping and receiving across the U.S., and help shape the future of the site.

You will work alongside a highly experienced team while bringing fresh energy, structure, and leadership to daily operations. This role is ideal for someone who is equally comfortable troubleshooting equipment, managing workflow, and leading people.

• Diagnose, repair, and test a wide range of special effects equipment (fog, snow, bubble machines, and more).

• Lead day-to-day operations of the Groveland facility, balancing repair work, shipping, and inventory flow.

• Coordinate all shipping and receiving activities, ensuring accurate, compliant, and timely movement of equipment across the U.S.

• Communicate directly with customers regarding repair status, estimates, and technical issues.

• Provide repair estimates and manage parts ordering to maintain efficiency and cost control.

• Support and guide a small, experienced team—leveraging their deep knowledge while helping modernize processes and workflows.

• Maintain organized records, service documentation, and system updates.

• You are a confident, hands-on leader who isn’t afraid to step in and make decisions.

• You respect experience but are comfortable introducing new ideas and improvements.

• You enjoy solving mechanical problems and working with your hands.

• You can balance technical work with operational oversight and customer communication.

• You take ownership of your work and the performance of your site.

• 3+ years of experience in equipment repair, appliance repair, or similar technical field.

• Experience in a lead, supervisory, or team coordination role strongly preferred.

• Strong troubleshooting and mechanical aptitude.

• Comfortable with computers, inventory systems, and shipping platforms.

• Ability to manage multiple priorities in a small team environment.

• Experience with small appliances, electronics repair, or mechanical systems.

• Shipping/logistics experience (FedEx, UPS, freight coordination).

• Experience working in a service or manufacturing environment.

• Stable, full-time schedule (no nights or weekends).

• Competitive pay based on experience.

• Benefits, holidays and paid time off.

• Small team environment with high impact and autonomy.

• Opportunity to grow into a broader operational leadership role.