Service Manager in Wauconda, Illinois at Atlas Toyota Material Handling, LLC

Atlas Bobcat, part of the Atlas Companies, is currently hiring a full-time Service Manager. This role is responsible for the day-to-day leadership and overall performance of the service department for the assigned branch. The ideal candidate is a hands-on leader with strong operational skills, a passion for customer service, and the ability to thrive in a fast-paced, team-oriented environment.

As a leader in the compact equipment industry, Atlas Bobcat takes pride in providing exceptional quality service for heavy-duty, compact equipment in the Chicagoland area.

Why You’ll Love Working at Atlas:

• A Strong, People-First Culture: At Atlas, we believe a strong commitment to excellence, our people, our core values, and professional development opportunities are what make our company great. We also enjoy bringing our teams together through events such as food trucks, BBQ’s, holiday parties, celebration lunches, and sporting events.
• Personal & Family Balance: We value personal/family time and are proud to offer a Monday-Friday schedule.
• Rest and Relaxation: Our associates receive generous paid time off AND 8 paid holidays.
• Comprehensive Benefits Package: This includes medical, dental and vision plans, with HSA and FSA options. Company-paid life insurance and short- and long-term disability plans are also provided, plus a 401(k) plan with company match.
• Career Growth Opportunities: We support professional advancement through tuition reimbursement benefits and internal growth opportunities.

Get to Know the Atlas Team:

• At Atlas, you’re not just starting a job-you’re building a career. Learn more about what we offer on our careers page below.

Key Responsibilities:

Leadership & Operations

• Lead and oversee the daily operations of service department, including service repairs and customer service.
• Manage and develop technicians within the assigned branch.
• Serve as the primary point of contact for customer inquiries, escalations, and support needs.
• Maintain a safe working environment, ensuring safety practices and procedures are being followed.
• Ensure the showroom, shop, yard, and equipment are clean, organized, and well maintained.
• Promote a positive, professional, and collaborative workplace culture.

Service Department

• Schedule and prioritize equipment repairs to meet customer timelines and maximize technician productivity.
• Ensure work orders are completed accurately, efficiently, and on time.
• Coordinate shop workflow and communicate clearly with customers regarding service status.
• Ensure customer and company equipment is kept in good condition.
• Regularly evaluate all service equipment & tool needs and propose solutions.
• Perform other duties as assigned.

Qualifications:

• 3-5 years of management or supervisory experience in a shop environment.
• Minimum of 3 years of customer service experience.
• Hands-on heavy construction equipment experience is strongly preferred.
• Experience with parts or rental operations is a plus.
• Working knowledge of specific mechanical training with demonstrated ability to motivate and lead.
• Strong interpersonal and communication skills with the ability to effectively interact at all levels of the organization.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications.

Physical Requirements:

• This position requires but is not limited to standing, bending, crouching, twisting, pulling, pushing, and lifting to 80 lbs., routinely 20-50 lbs.