Office Services Team Leader in Quezon City at SupportNinja

Are you a dedicated facilities and operations professional ready to drive workplace excellence, foster a safe and organized environment, and lead a dynamic team to success? As our next Office Services Team Leader, you will spearhead the daily operations of our office services and housekeeping functions, ensuring a vibrant, immaculate, and highly efficient workplace where everyone can thrive.

• Work Setup: Onsite at the Sanctum (14F North Tower 1, SM City North EDSA, Epifanio de los Santos Ave, Quezon City, 1100 Metro Manila)

• Start Date: August 17, 2026

• Schedule: Monday to Friday, 12:00 PM – 9:00 PM MNL

The Office Services Team Leader is responsible for leading the daily operations of office services and housekeeping functions to ensure a safe, clean, organized, and efficient workplace. This role oversees facility support activities, supervises office services personnel (handling 8-9 subordinates), ensures compliance with company policies and applicable regulations, and supports operational excellence through effective resource management, process improvements, and team development.

Operations & Facility Management

• Lead the day-to-day operations of office services, housekeeping, and workplace support functions to maintain a safe, clean, and well-organized work environment.

• Conduct routine inspections of office facilities and housekeeping activities to ensure cleanliness, maintenance, safety, and quality standards are consistently achieved.

• Coordinate facility maintenance requests, equipment servicing, vendor activities, and office support services to ensure operational continuity.

• Support workplace projects, office moves, facility improvements, and other administrative initiatives as assigned.

Team Leadership & Development

• Supervise, coach, schedule, and develop office services team members while establishing performance expectations, accountability standards, and ongoing development opportunities.

• Develop and deliver training on workplace procedures, safety practices, equipment usage, and service standards for office services personnel.

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.

Compliance, Resources & Continuous Improvement

• Ensure compliance with company policies, workplace procedures, safety standards, and applicable government regulations related to facilities and office operations.

• Monitor office equipment, supplies, housekeeping materials, and facility resources to maintain operational readiness and support business requirements.

• Support budget planning by monitoring operational expenses, inventory levels, purchasing activities, and cost control initiatives.

• Identify opportunities to improve office services, housekeeping processes, workplace efficiency, and service quality through continuous improvement initiatives.

• Maintain accurate records, reports, inspections, inventory documentation, and operational metrics related to office services and facilities activities.

• Collaborate with internal departments, vendors, and external service providers to support workplace operations and resolve facility-related issues.

• Adhere to company policies and procedures, meet or exceed performance targets for related KPIs, and continuously improve knowledge through training programs and learning modules.

• NC II Certification in Housekeeping or a related field preferred.

• At least 1 year of experience in handling/supervising housekeeping employees, regardless of how many.

• Minimum of five (5) years of experience in housekeeping, office services, facilities, or workplace operations.

• Minimum of two (2) years of experience leading or supervising housekeeping, office services, facilities, or workplace operations teams.

• Good character towards work, trustworthy, with good disposition.

• Knowledge of housekeeping principles, workplace operations, facilities support, safety standards, and regulatory compliance requirements.

• Experience conducting workplace inspections, quality evaluations, inventory management, and operational planning activities.

• Experience managing vendors, facility services, equipment, supplies, and workplace resources preferred.

• Strong leadership, coaching, and team development skills with the ability to motivate and manage diverse teams.

• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.

• Strong written and verbal communication skills with the ability to collaborate effectively across departments and with external vendors.

• Basic computer proficiency with experience using Microsoft Office or similar business applications.

• Ability to identify operational improvements, solve problems, and maintain high workplace service standards.

• Commitment to workplace safety, operational excellence, customer service, and continuous improvement.

• Competitive compensation designed to recognize your experience, contributions, and impact

• Retirement Savings Program with Company Matching to help support your long-term financial goals

• Life insurance coverage

• HMO coverage starting on Day 1

• Free dependent coverage, with one (1) dependent covered upon regularization and a second (2) dependent added after one year of service

• Paid time off plus birthday leave so you can rest, recharge, and celebrate your special day

• Opportunities for skills training and personal and professional development to support your continued growth

• Beautiful office spaces for employees working onsite

• Free lunch provided daily for onsite employees

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Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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