Customer Engagement Rep in Tampa, Florida at Pine Environmental

Location: Tampa, FL 33619
Job Type: Full-Time
FLSA Status: Non-Exempt
Reports To: Branch Manager or Customer Service Manager

Pine Environmental Services is the leading provider of environmental testing and monitoring equipment rentals, sales, and service throughout North America. We are looking for an energetic, customer-focused Customer Engagement Representative (CER) to join our growing team.

If you thrive in a fast-paced environment, enjoy building customer relationships, solving problems, and supporting a collaborative team, we'd love to hear from you.

At Pine Environmental Services, we believe our employees are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial well-being, and career growth, including:

• 3 Weeks of Paid Time Off (PTO) starting your first year
• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• 8 Paid Company Holidays
• Company-paid Life Insurance
• Employee Assistance Program (EAP)
• Voluntary Supplemental Benefits
• Professional development and career advancement opportunities

As a Customer Engagement Representative, you will serve as the primary point of contact for customers by providing exceptional service and support throughout the rental and sales process. You'll assist customers with equipment inquiries, prepare quotes, coordinate orders, and work closely with our operations and outside sales teams to deliver outstanding customer experiences.

Your ability to build relationships, communicate effectively, and provide timely solutions will directly contribute to the success and growth of the branch.

• Respond to customer inquiries regarding equipment rentals, sales, pricing, availability, and order status.
• Prepare accurate quotes for rental equipment, products, and services.
• Follow up on quotes and document customer activity within the company database.
• Review customer orders to ensure equipment, accessories, pricing, quantities, and contract requirements are accurate.
• Coordinate deliveries, pickups, and shipping logistics with branch operations.
• Assist customers by resolving issues and providing timely solutions.
• Communicate order confirmations and follow up after deliveries to ensure customer satisfaction.
• Process purchase orders, billing, invoices, and credit card transactions.
• Enter repair requests and coordinate replacement equipment when necessary.
• Maintain customer records, contracts, and correspondence.
• Support branch sales initiatives through outbound calls and customer follow-up.
• Develop a working knowledge of Pine's rental equipment and applications.
• Maintain a clean, organized, and professional office environment.
• Promote a positive safety culture and follow all company policies and procedures.
• Perform other duties as assigned.

• High School Diploma or GED.
• Minimum of 2 years of customer service experience required.
• Strong written, verbal, and interpersonal communication skills.
• Excellent phone etiquette and customer service skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong problem-solving and analytical skills.
• Positive attitude and the ability to work both independently and collaboratively.

• Experience in equipment rental, environmental services, industrial distribution, construction, or a related industry.
• Experience using ERP or CRM software (such as M3, SAP, Oracle, or similar systems).
• Sales support, inside sales, or order management experience.

• This is an office-based position requiring approximately 70% sedentary work and 30% active movement.
• Regular standing, walking, bending, reaching, and occasional climbing.
• Ability to lift up to 25 pounds, with or without assistance.
• Ability to sit or stand for extended periods throughout the workday.

This role is a non-safety-sensitive position located in a professional office environment. You will interact daily with customers, vendors, and coworkers. The role requires the ability to effectively manage multiple priorities while maintaining a high level of customer service.

This position offers an excellent opportunity to build lasting customer relationships while developing valuable skills in sales support, operations, logistics, and customer success. You'll become part of a supportive team dedicated to delivering exceptional service to customers across a variety of industries.

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