Technical Support Engineer 2 in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in India.

This role offers the opportunity to become a trusted technical partner for customers using advanced communication technologies and cloud-based solutions.
You will troubleshoot complex technical challenges, support developers and partners, and help customers maximize the value of their platform experience.
The position combines deep technical problem-solving, customer advocacy, and collaboration with engineering teams to improve products and services.
You will work with APIs, SDKs, cloud technologies, and communication protocols while handling real-world issues at scale.
This is an ideal opportunity for a technically skilled support professional who enjoys investigating problems, explaining solutions, and driving customer success.
You will contribute to a global support environment where your insights directly influence product improvements and customer satisfaction.

As a Technical Support Engineer 2, you will provide advanced technical assistance to customers and partners while acting as a bridge between users, support teams, and engineering groups. You will own complex troubleshooting cases, identify root causes, and contribute to continuous improvements in support processes.

• Troubleshoot and resolve complex customer issues related to APIs, SDKs, cloud solutions, and communication technologies.
• Support developers, architects, and technical teams by diagnosing problems with potentially significant business impact.
• Investigate and resolve Quality of Service (QoS), connectivity, and platform-related issues.
• Analyze server-side and client-side code issues, including JavaScript-based applications and backend technologies.
• Troubleshoot REST APIs, HTTP protocols, SQL queries, network connectivity, SIP, VoIP, and IP telephony challenges.
• Communicate technical findings clearly to both technical and non-technical audiences through email, calls, and support channels.
• Collaborate with engineering and product teams to report reproducible issues, provide customer feedback, and support product improvements.
• Document troubleshooting processes, solutions, and best practices to improve internal knowledge resources.
• Identify recurring customer pain points and contribute ideas for operational and product enhancements.
• Support customers during assigned shifts, including occasional holiday coverage when required.

The ideal candidate is a technically curious support professional with strong troubleshooting abilities, excellent communication skills, and experience working with software platforms, APIs, and customer-facing technical environments.

• 2+ years of experience in technical support, software support, or a similar technical customer-facing role.
• Experience troubleshooting full-stack JavaScript applications, including server-side and client-side issues.
• Knowledge of backend programming concepts and experience with technologies such as Node.js, C#, Java, Python, or similar languages is a plus.
• Strong understanding of object-oriented programming concepts.
• Basic SQL knowledge and ability to write and troubleshoot database queries.
• Good understanding of APIs, HTTP protocols, RESTful services, and cloud-based solutions.
• Experience troubleshooting network connectivity issues, including TCP/UDP, SSL/TLS, and related concepts.
• Hands-on experience troubleshooting SIP, VoIP, and IP telephony technologies.
• Ability to analyze complex technical problems and explain solutions clearly to different audiences.
• Excellent written and verbal communication skills.
• Strong customer-focused mindset with the ability to understand user needs and advocate for improvements.
• Ability to work effectively in a remote, global, and shift-based environment.
• Experience with serverless technologies, mobile applications, WebRTC, contact center solutions, or cloud platforms is a plus.

• Remote-first work environment with flexibility across eligible locations in India.
• Competitive compensation package.
• Healthcare benefits and employee wellness support.
• Generous paid time off and parental leave programs.
• Retirement savings support and additional location-based benefits.
• Opportunity to work with global customers and innovative communication technologies.
• Exposure to large-scale cloud platforms, APIs, and modern software architectures.
• Career growth opportunities through continuous learning and collaboration.
• Supportive environment focused on innovation, ownership, and meaningful impact.
• Opportunities to contribute to community initiatives through volunteering and employee programs.