Event Assistant - Weekend Jazz Shows (Freelance) in London, England at TMG Retail Ltd

Lumos Experiences creates immersive candlelight concert events in some of the UK's most beautiful venues — from historic churches to stunning gardens. We're now expanding our weekend jazz series and are looking for polished, guest-focused Event Assistants to join our front-of-house team.

As an Event Assistant, you're a key part of delivering the Lumos guest experience. This is a stage set up role intertwined with a customer-facing role focused on professionalism, presentation and supporting the Event Manager to ensure every concert runs smoothly. You represent the Lumos brand at all times — from the moment guests arrive to the moment they leave.

It's a great fit for someone who's got a good eye for detail and confident around people, takes pride in how they present themselves, and enjoys being part of a live music atmosphere.

Guest Welcome & Front of House

• Greet guests warmly and professionally on arrival
• Assist with ticket checking and guest list management
• Direct guests to seating areas
• Answer general questions about the evening
• Support audience flow before, during and after the performance

On-Site Support

• Assist the Event Manager with non-technical event setup
• Help manage seating adjustments and late arrivals
• Monitor audience areas during the performance
• Assist with an orderly guest exit at the end of the event
• Ensure a team member is always present in the room as a point of contact

Conduct & Professionalism

• Remain calm, polite and solutions-focused at all times
• Maintain awareness of your surroundings throughout the shift
• Speak clearly and confidently to guests
• Escalate issues promptly to the Event Manager

Team Support

• Follow direction from the Event Manager
• Work collaboratively with other staff members
• Step in proactively during busy periods
• Help maintain a clean, organised front-of-house area

• Confident interacting with the public
• Takes pride in appearance and presentation
• Remains professional under pressure
• Enjoys live music and atmospheric venues
• Understands that small details create exceptional experiences

Pay & Details

• Pay rate: £12.71 per hour, from arrival at venue to departure
• Breaks: Paid 30-minute break for shifts over 6 hours, at the Event Manager's discretion
• Travel: Mileage reimbursed at £0.30 per mile (one vehicle reimbursed per journey; travel time itself is not included in shift hours)
• Shift pattern: Weekend evenings, flexible/freelance basis
• Onboarding: Full training manual and a paid training shift provided before your first solo event