Administrative Assistant in Rapid City, South Dakota at Great Plains Tribal Leaders Health Board Inc

Job Summary:

The Administrative Specialist position exists to support the organization’s mission, vision, values, and strategic

priorities by providing higher-level administrative and customer service support that contributes to effective

day-to-day operations. This role serves as a skilled front desk professional and provides reliable backup

coverage and cross-training support, ensuring continuity of operations. The position combines reception duties

with increased responsibility, independent judgment, and operational support to maintain efficient,

professional, and culturally respectful office operations.

Essential Functions:

• The following functions are fundamental to the position and are required of all incumbents, with or

  without reasonable accommodation. These functions define the role and are not an exhaustive list of all

  duties.

• Greets visitors and determines access to appropriate parties; builds and maintains customer satisfaction;

  documents complaints and develops an appropriate course of action; and, reports problems to appropriate

  individual.

• Screens the supervisor’s telephone and personal calls; determines which matters can be handled

  independently; refers some to another office or person to handle; responds to inquiries without advice or

  direction; maintains appointment calendar.

• Prepares meeting agendas, notifications, and assembles packets of materials; records and prepares meeting

  minutes; processes post meeting documents.

• Provides liaison with supervisor’s contacts within and outside the organization; obtains and disseminates

  information; conveys supervisor’s directions to subordinates and department staff. Obtains, compiles, and

  presents in suitable forma variety of materials related to the supervisor’s work; completes special

  assignments as assigned.

• Creates, composes, edits, produces and/or distributes varied correspondence, reports, meeting minutes,

  notices and other materials, drafts or general instructions; obtains, organizes, and plans

  suitable presentation of content; reviews work for format consistency, grammatical construction, and

  typographical accuracy; presents finished materials for review, or distributes.

• Organizes budget preparation efforts; ensures all phases of the budget process are completed,

  submitted timely, and in the correct format; assists with maintaining internal budget tracking data to include

  budgeted amounts, costs to date, and other specific information as needed.

• Prepares disbursement requests to process invoices for payment; tracks and prepares expense reimbursement

  requests for payment; prepares purchasing requests.

• Opens, sorts, and distributes correspondence, including email, faxes, and postal mail; reads and analyzes to

  determine significance; routes to appropriate personnel in a timely and efficient manner; prepares replies

  independently when necessary.

• May track and verify time records, gets information to the Finance Department in a timely fashion. Provide

  payroll processing. Answer questions regarding payroll.

• Establishes and maintains files, records, and other information sources related to work; keeps suspense file

  on recurring and other scheduled requirements for replies and reports.

• Inputs data into computer database systems; retrieves, verifies, and corrects information from the computer

  system.

• Obtains, compiles, and presents in suitable form a variety of materials; completes special assignments, as

  assigned; develop and utilize historical information; provide retrieval of information.

• Assists with the on-boarding of departmental employees; may check references of a potential employee; will

  determine and complete necessary pre-hire activities to include ensuring the employee has the equipment

  they need prior to their first day of work

• Controls, monitors, and maintains departmental supplies, inclusive of preparation of related

  purchase requisitions and disbursement forms for all equipment and supplies as well as receipt of the

  material.

• Gathers or searches for information from various documents; records information; makes adjustments or

  corrections; compares or verifies information; compiles data from source documents; computes numerical

  data.

• Makes arrangements and coordinates travel schedules and reservations for meetings, training, and travel

  away from main work site location for department personnel.

• Performs related work as required.

• Performs the core responsibilities of the position accurately, timely, and in accordance with established standards.

• Maintains regular and reliable attendance consistent with the position’s schedule and operational needs.

• Communicates effectively with internal and external stakeholders as required by the role.

• Adheres to all applicable policies, procedures, and regulatory requirements.

• Utilizes required systems, tools, and technology necessary to perform the job.

Requirements

• Participates in Core Connections training and applies GPTLHB Core Connections concepts and practices in their work.
• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
• Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
• Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
• Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
• Maintain and ensure organizational privacy and confidentiality.
• Must be able to handle crisis and tolerate stress professionally.
• Must be self-directed and take proactive initiative to assist others.
• Possess the ability to resolve issues with other departments and coworkers without direct supervision.
• Able to exercise flexibility to alter plans/routines when situations require and continue to perform without projecting stress/frustration that would adversely affect the work environment.
• Ability to maintain a flexible work schedule, including evenings, weekends and overnight or extended travel as necessary.
• Ability to effectively present information in one-on-one and small group situations to community members, consumers and other employees of the organization.
• Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
• Valid driver’s license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.
• Ability to promote an alcohol-, tobacco- and drug-free lifestyle.
• Embrace modes of appearance and attire that reflect a professional presence.
• Adhere to GPTLHB policies and procedures.

Education/Experience/Certificates/Credentials

• High School diploma or GED and one (1) year of experience.
• Possession of or ability to obtain Notary Public Commission from the State of South Dakota within six months if required for assigned area.
• Possession of or ability to readily obtain a valid driver’s license issued by the State of South Dakota with a clean driving record.
• Must successfully pass a criminal and background check, and a pre-employment drug screen.

The GPTLHB is a tribal organization which follows tribal preference laws. It is our policy to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions, if all other qualifications are equal.

Employment is contingent upon the outcome of all required criminal background checks.

Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.