Endoscopy Procedure Navigator (Certified Med Assistant) in Rockford, Illinois at Rockford Gastroenterology, Associates, LTD

An Endoscopy Procedure Navigator is a healthcare professional who guides patients through the pre procedure process — ensuring safety, efficiency, and a seamless patient experience

Role Overview

The Endoscopy Procedure Navigator integrates advanced clinical knowledge, critical thinking, and compassionate communication to coordinate care for patients undergoing endoscopic procedures. The role acts as a bridge between patients, families, and the healthcare team, ensuring timely, safe, and patient centered care

Compensation

Starting pay typically falls between $18.50 and $23.00 per hour, depending on experience and qualifications. The full salary range for this position is $18.50 - $26.00 per hour, providing opportunities for growth and advancement based on performance, tenure, and skill development.

Key Responsibilities

1. Pre Procedure Readiness: Assess patients for specialized needs such as: Monitored Anesthesia Care (MAC) requirements, severe respiratory conditions, pulmonary hypertension, recent cardiac events/stroke, significant heart disease, Implanted cardiac devices requiring clinical follow-up, Identifying and reviewing special medication instructions, Bowel prep needs, etc.
2. Patient coordination: Confirm patient readiness and coordinate with endoscopy units and other departments.
3. Navigation support: Act as the primary liaison between patients and the ASC/hospital/gastroenterology team, addressing questions, concerns, and logistical issues before, during, and after the procedure.
4. Care plan adherence: Ensure patients follow pre procedure preparation instructions and attend scheduled endoscopies/colonoscopies
5. Patient education & communication: Provide clear, empathetic information about the colonoscopy process, benefits, risks, and what to expect, including colorectal cancer screening and surveillance guidance. Ensure adherence to pre-procedure instructions.
6. Issue resolution: Identify and escalate patient related problems to the management team, and mentor less experienced navigators. Apply critical thinking skills to identify patient barriers and potential health and safety concerns.
7. Data management: Maintain accurate records in the EHR system and update patient progress in line with care plans. Maintain confidentiality and compliance with healthcare regulations.

Key Performance Indicators (KPIs) for the Role

• High patient satisfaction and adherence rates.
• Effective communication and problem solving in patient navigation.
• Accurate and up to date documentation in EMR systems.

Impact of Role to the Organization

By managing the entire endoscopy journey, the Navigator:

• Reduces delays and improves patient outcomes.
• Enhances patient satisfaction and compliance.
• Supports efficient, safe, and coordinated care delivery.

Benefits

Rockford Gastroenterology Associates offers a competitive benefits package to eligible employees, including:

• Medical, dental, and vision insurance options through Blue Cross Blue Shield of Illinois
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available
• 50K life insurance coverage - company paid!
• Short-term and long-term disability insurance premiums are company paid!
• Voluntary supplemental insurance options through Unum
• 401(k) & Roth retirement savings plans which includes profit sharing and matching at 3% for eligible employees
• Paid time off (PTO)- up to 120 hours per year for new full time employees, with increases as soon as 2 years of service!
• 7 Paid holidays
• Employee Assistance Program (EAP), offering counseling and legal services at no cost, 24/7

Skills & Qualifications

• High school diploma or GED required.
• Certified Medical Assistant (CMA) with endoscopy or gastroenterology experience (preferred but not required).
• Experience: Minimum 2 years in patient navigation, healthcare, or related field; 3–5 years preferred.
• Familiarity with EMR systems (NextGen or similar), strong communication skills, ability to work independently and collaboratively with a patient centered care approach.
• Language: English fluency required. Bilingual in Spanish preferred.
• Strong clinical assessment and prioritization skills.
• Excellent communication and empathy.
• Ability to coordinate across multidisciplinary teams.
• Knowledge of endoscopy protocols and patient safety standards.

Work Environment & Requirements

• Hours: Full time (e.g., 40 hours/week). The anticipated schedule will be 8:00 AM to 4:30 PM, Monday - Friday.
• Location: 401 Roxbury Rd. Rockford, IL 61107
• Values & objectives: Alignment with RGA's organizational goals of delivering high quality, timely, equitable care, and supporting patient engagement in colorectal health services.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.