Full Time Night Audit - Sheraton Springfield Hotel in Springfield, Massachusetts at FALCON HOTEL CORP

Sheraton Springfield Monarch Place Hotel
Department: Front Office
Position Type: Full-Time
Reports To: Front Office Manager / Director of Operations
Work Schedule: Overnight shift, typically 11:00 PM – 7:00 AM, including weekends and holidays as scheduled.

The Night Auditor is responsible for overseeing overnight hotel operations, completing the daily financial audit, reconciling guest accounts, and ensuring an accurate and smooth transition between business days. This position provides exceptional guest service, maintains hotel security and safety standards, and assists guests with their needs throughout the overnight shift.

The ideal candidate is detail-oriented, dependable, professional, and comfortable working independently while representing the Sheraton Springfield Monarch Place Hotel's commitment to excellent service.

Night Audit and Financial Responsibilities

• Complete the daily night audit process accurately and in accordance with hotel procedures.
• Balance and reconcile daily revenue, guest accounts, credit card transactions, and departmental postings.
• Verify room rates, payments, charges, and adjustments for accuracy.
• Review daily financial reports and identify discrepancies for follow-up.
• Prepare and distribute daily reports to hotel management and the appropriate departments.
• Ensure all transactions are properly recorded and the system is rolled over to the next business day.
• Maintain accurate records and follow established cash-handling procedures.

Front Desk and Guest Services

• Welcome guests, complete check-in and check-out procedures, and verify reservations.
• Respond promptly and professionally to guest questions, requests, and concerns.
• Handle guest complaints with professionalism and escalate issues to management when necessary.
• Process reservations, room assignments, payments, and guest account adjustments.
• Provide information about hotel amenities, services, and local attractions.
• Support guest loyalty enrollment and recognition in accordance with Marriott Bonvoy standards.
• Maintain a professional appearance and a courteous, welcoming demeanor at all times.

Hotel Operations and Security

• Monitor the hotel lobby and public areas throughout the overnight shift.
• Follow hotel security, emergency, fire safety, and guest privacy procedures.
• Communicate important guest concerns, maintenance issues, and operational updates to the appropriate departments.
• Complete shift logs and communicate outstanding issues to the incoming Front Office team.
• Maintain cleanliness and organization of the front desk and surrounding areas.
• Assist with additional operational duties as assigned by management.

• High school diploma or equivalent preferred.
• Previous hotel front desk, night audit, or customer service experience preferred.
• Basic understanding of accounting, cash handling, and financial reconciliation.
• Computer proficiency and the ability to learn hotel property management systems.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision during overnight hours.
• Ability to remain professional and calm when handling guest concerns.
• Flexibility to work nights, weekends, holidays, and scheduled shifts as required.

• Ability to stand and walk for extended periods.
• Ability to sit, use a computer, and perform repetitive keyboard tasks.
• Ability to occasionally lift or carry office supplies or other items weighing up to 25 pounds, as needed.

The successful candidate is expected to:

• Complete all night audit procedures accurately and on time.
• Maintain accurate financial records and resolve or report discrepancies.
• Deliver consistent, professional guest service.
• Follow Marriott and hotel operating standards.
• Maintain a safe, secure, and welcoming hotel environment.
• Communicate effectively with management and other departments.
• Demonstrate reliability, accountability, teamwork, and professionalism.

Sheraton Springfield Monarch Place Hotel is an equal opportunity employer. We are committed to providing a professional, respectful, and inclusive workplace. Employment decisions are made in accordance with applicable federal and state employment laws.

Additional Duties: This job description is intended to describe the general nature and level of work performed. Duties and responsibilities may change based on hotel operational needs.