Preventive Case Planner Supervisor (Family Connections – Bronx) in The Bronx, New York at Rising Ground, Inc.

Preventive Case Planner Supervisor (Family Connections – Bronx)

Preventive Services · Bronx, NY · Full-Time

Posted: October 5, 2026 | Application Deadline: November 23, 2026

Department:	Preventive Services
Reports To:	Director, Family Connections (Bronx)
Location:	Bronx, New York
Salary Range:	$78,000 – $81,300
Employment Type:	Full-Time
Start Date:	Immediate

About Us

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

Role Overview

Under the general direction of the Program Director, the Preventive (FC) Supervisor shall serve as a line supervisor. FC Supervisors coach, support, and guide case planners through the implementation and delivery of the Family Connections model. All components and stages of the Family Connections model will be followed, beginning with the one business day contact, going up to the evaluation of change. FC Supervisors will always be assessing for risk and safety factors. They will ensure that we provide quality services to families. FC Supervisors are to supervise teams, as assigned and other job-related task and duties. FC Supervisors will ensure that all fidelity measures for Family Connections are met. This includes keeping up to date on the new timeline that has been created for them which encompasses all of the Family Connections documentation. FC Supervisor’s attendance is a critical factor as it sets an example for workers, as well as providing stability for the units.

Key Responsibilities

Supervisors will ensure that one hour of change focused intervention is conducted weekly with each family; constituting of 3-4 contacts before Service Plan is created and biweekly contacts thereafter.Supervisors will ensure that case planner’s progress notes are entered within 5 business days and follow the Family Connections template. Each case will be reviewed with case planner a minimum of once per month. Progress notes will be reviewed in preparation for case review. It is the Supervisor’s responsibility to review the weekly contact grid to make sure all fidelity measures are being met and coincides with contacts entered into PROMIS, as well as every child being seen.Supervisors will provide individual staff supervision once a week. This supervision will be documented in two ways; through case review and the individual log, (focusing on staff development), which encompasses the coaching methodology of Family Connections. Supervisors will also conduct weekly group supervision for their unit.Supervisors will enter supervisory progress notes into CONNX on a monthly basis. They will follow many of the Family Connections criteria, as well as ACS mandates.Supervisors will review all FASP’s prior to submission to ACS. They will ensure that they are completed accurately and submitted on time. Supervisors will ensure FASP submission for their unit adheres to internal timelines.Supervisors will provide direct services to families within their unit when deemed necessary.Supervisors will ensure that the intake process is followed through within correct timelines. Once a case is assigned the case planner must make contact within 24 hours. Supervisor must ensure that all intake forms and appropriate documentation is completed.Supervisors are expected to communicate with ACS personnel, case managers, PPRS liaison officers, school personnel, court officials and other mental health professionals, as needed.Other related duties as assigned by supervisor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

• MSW, or other related mental health master’s degree and 3 years post master’s experience at a Preventive Service agency or 5 years’ experience at a human service agency preferred.
• Bachelor’s Degree and 5 years’ experience at a human service agency Required.
• Excellent interpersonal and relationship skills.
• Minimum three years of demonstrated successful supervisory experience preferred.
• Ability to work effectively as a member of a team.
• Good planning, organization and priority-setting skills,
• Demonstrated ability to work with individuals of diverse backgrounds and lifestyles.

Supervisory Responsibility

Yes

Work Environment

Corporate OfficeField

Position Type/Expected Hours of Work

Full time position, scheduled appropriate to the needs of client and families. This position calls for a thirty-five (35) hour work week, but more than 35 hours per week may from time to time be required.

Benefits & Compensation

Competitive salary structureHealth, dental, and vision insurance401(k) with company match PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)Remote / flexible work options (If applicable)

Additional Requirements

Authorized to work in the U.S.Ability to work in-person in New York City (NYC)Ability to travel to other Rising Ground Sites (if required)Ability to travel within the community and do visits

Equal Employment Opportunity

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment