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Especialista Suporte de Atendimento I (BKO) in Brazil at Jobgether

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Jobgether
Brazil, Brazil
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Job Description

Especialista Suporte de Atendimento I (BKO)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Especialista Suporte de Atendimento I (BKO) based in Brazil.

Join a customer-focused team dedicated to delivering empathetic, efficient, and personalized service experiences. As an Especialista Suporte de Atendimento I (BKO), you will support back-office operations involving sales contracts for voice and data products, ensuring that offers, signatures, and negotiations are correctly validated and recorded. You will handle customer and sales-related requests through internal systems, email, and phone when necessary, helping resolve critical cases and contractual questions. Your attention to detail and problem-solving skills will contribute to accurate processing, smooth operations, and improved customer satisfaction. This role is ideal for someone who enjoys investigating issues, managing priorities, and finding practical solutions in a dynamic service environment. After completing the required training, you will work remotely, collaborating with the team to ensure consistent service quality and operational excellence.

Accountabilities
  • Back-office operations: Process offline back-office requests related to sales contracts for voice and data products, ensuring that each case is handled accurately and efficiently.
  • Contract validation: Verify product offers, customer signatures, and contractual information before registering negotiations in the relevant legacy systems.
  • Customer and sales support: Handle requests through internal systems and email, using phone communication when necessary to clarify information and resolve outstanding issues.
  • Critical case management: Investigate and process critical sales-related cases originating from retail stores, ensuring appropriate follow-up and timely resolution.
  • Contractual assistance: Identify questions, inconsistencies, and potential issues in product contracts, providing the necessary support to facilitate accurate processing.
  • Customer experience: Maintain a customer-focused approach throughout the resolution process, demonstrating empathy, professionalism, and clear communication.
  • Information management: Ensure that customer records, contract details, and negotiation information are correctly reviewed, updated, and documented.
  • Problem-solving: Analyze requests, identify the root cause of issues, and apply appropriate solutions while following established procedures.
  • Service quality: Follow operational guidelines and quality standards to support consistent outcomes, reduce processing errors, and improve customer satisfaction.
  • Team collaboration: Work collaboratively with colleagues and relevant teams to resolve complex cases, clarify information, and maintain efficient back-office workflows.
Requirements
  • Minimum age: At least 18 years old.
  • Education: Completed high school education.
  • Professional experience: Previous experience in customer service and back-office operations.
  • Communication skills: Strong verbal and written communication, with the ability to explain information clearly and interact professionally.
  • Computer skills: Familiarity with Microsoft Office tools and good typing skills.
  • Analytical thinking: Ability to review information, identify inconsistencies, investigate issues, and make sound decisions.
  • Customer orientation: Empathy, patience, and a commitment to providing personalized, human-centered service.
  • Problem-solving: Ability to resolve requests efficiently, manage conflicts constructively, and maintain a positive attitude in challenging situations.
  • Assertive communication: Confidence in communicating findings, requesting clarifications, and managing expectations appropriately.
  • Organization and attention to detail: Ability to manage multiple requests, follow procedures, and maintain accurate records.
  • Adaptability: Willingness to work in a structured operational environment with defined service standards, targets, and deadlines.
  • Remote training requirements: Access to a desktop computer or laptop to participate in the home-office training program.
  • Location accessibility: Ability to access the operational base in São Caetano do Sul, São Paulo, when required.
Benefits
  • Monthly salary: R$ 1,801.11.
  • Remote work: Home-office work arrangement after completion of training.
  • Work schedules: Available shifts are 9:00 AM–5:40 PM or 2:20 PM–10:00 PM.
  • Work schedule: 200 hours per month, on a 6x1 schedule with variable days off on weekends.
  • Transportation allowance: Support for commuting expenses, according to the applicable policy.
  • Meal and food allowances: Vale-refeição and/or vale-alimentação.
  • Medical insurance: Access to medical assistance.
  • Dental insurance: Access to dental care coverage.
  • Life insurance: Financial protection through life insurance.
  • Funeral assistance: Support for eligible funeral-related expenses.
  • Family support benefits: Childcare assistance, support for children with disabilities, babysitting assistance, and school transportation assistance, subject to applicable eligibility criteria.
  • Pet plan: Access to a pet-related benefits plan.
  • Product discounts: Special discounts on eligible products.
  • Fitness and wellness: Discounts on gyms and sports activities.
  • Educational partnerships: Discounts on courses and educational programs.
  • Career development: Opportunities for professional growth through an established career progression program.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location

Brazil, Brazil

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