SALES & MARKETING DATABASE SYSTEMS ADMINISTRA in Travelers Rest, South Carolina at Cliffs Club Services, LLC

SALES & MARKETING DATABASE SYSTEMS ADMINISTRATOR

JOB SUMMARY:

The Sales & Marketing Database Systems Administrator plays a critical role in maintaining the integrity and effectiveness of our Database Systems and related Martech software. This position focuses on enhancing productivity through database management, ensuring data cleanliness, and promoting best practices across the team. The ideal candidate will have strong problem-solving abilities, experience with Salesforce configuration in a customized for-profit environment, particularly on the Salesforce Lightning platform, as well as excellent communication skills and a keen desire to learn.

ESSENTIAL DUTIES:

• Provide user support, including assistance with log-ins, technical issues, functionality enhancement requests, and managing user access at both object and record levels.

• Serve as the Subject Matter Expert (SME) for users of database systems, understanding internal stakeholders' responsibilities and processes to enhance user experience and training.

• Facilitate training sessions for new users and support rollouts of new or updated features and tools.

• Audit and execute security and data integrity initiatives.

• Prepare and execute data uploads and exports.

• Support and train Delegated Admins effectively.

• Develop declarative components in Salesforce to meet specific business needs.

• Update content access to enhance user experience, focusing on page layouts and Lightning Pages for both Desktop and Mobile.

• Collaborate with Developers and Outside Consultants to coordinate timelines and project requirements.

• Aid in transitioning legacy automation logic to a unified automation tool, currently Flow, adhering to best practices.

• Create and maintain new automation processes following industry best standards.

• Develop Automation that aligns with business processes, enhancing data integrity and user experience.

• Create and maintain user-oriented training materials for Sales & Marketing database systems.

• Work alongside the Director of Sales & Marketing Database Systems to document change management processes within the database systems.

• Conduct testing and manage User Acceptance Testing (UAT) for new and existing projects.

• Maintain, design, and audit reports and dashboards in Salesforce and DOMO.

• Support the Director of Sales & Marketing Database Systems with additional projects as needed.

• Travel as necessary to support SSP business units.

• Ensure confidentiality across all records within the databases.

• Perform other tasks related to Sales & Marketing Database Systems as required.

TYPICAL EDUCATION AND EXPERIENCE:

• Bachelor's degree in Sales, Marketing, Business Systems, or equivalent work experience.
• Salesforce Admin Certification 201 is required.
• Two to three years of experience in a related position is preferred.
• Proficiency in administering core Salesforce functions and the Lightning UI, including user management, roles and permissions, custom objects, page layouts, custom fields, and approval processes using Flow.
• Familiarity with Force.com and Custom Object Architecture is preferred.

• Ability to utilize Excel to support database audit and maintenance needs.

• Experience with HubSpot and Propertybase (Salesforce OEM) is a plus.
• Familiarity with Google Workspace is preferred.
• Excellent communication skills in both oral and written American English.
• Strong technical skills with a mindset focused on leveraging database and workflow-oriented software.

• Strong organizational and prioritization abilities to meet deadlines while managing multiple tasks.

• Capacity to deliver high-quality work efficiently in a dynamic environment.

• Demonstrates courteous and cooperative behavior in interactions with staff and vendors, promoting a harmonious workplace atmosphere.

• Contributes to the effectiveness and efficiency of the sales and marketing teams by providing constructive suggestions and actively participating as a team member.