Surgical Services & Patient Experience Coordinator in North Liberty, Iowa at Steindler North Liberty Ambulatory Surgery Center

Steindler Orthopedic is seeking a professional, enthusiastic, and energetic Patient Services Representative to join our Ambulatory Surgery Center (ASC) team.

This position plays an important role in creating a positive experience for patients and their families before and during their surgical visit. The Patient Services Representative serves as a key liaison between patients, families, and the surgical team, ensuring patients are welcomed, properly registered, and prepared for their procedure.

The ideal candidate is organized, detail-oriented, compassionate, and customer-service focused, with the ability to remain calm and professional in a fast-paced healthcare environment. Previous experience in a healthcare or medical setting is preferred.

If you are organized, dependable, patient-focused, and enjoy making a difference in the healthcare experience, we would love to hear from you.

This is a part-time position working 4-6 hours per day, Monday through Friday.

• Welcome and greet patients and their families upon arrival at the Ambulatory Surgery Center.
• Complete patient registration and verify demographic, insurance, and other required information.
• Ensure patients feel welcomed, informed, and cared for throughout the registration process.
• Prepare patient charts and ensure all required documentation is complete and accurate.
• Verify patient information with the patient and make corrections as needed.
• Provide patients with required information, including the Patient Bill of Rights.
• Obtain required signatures and consent forms and ensure documentation is properly maintained.
• Maintain patient medical records in accordance with established procedures and confidentiality requirements.
• Prepare and compile charts for upcoming surgical procedures.
• Prepare documents and superbills for distribution to the appropriate personnel.
• Apply patient identification armbands and assist patients with the check-in process.
• Direct family members to the appropriate waiting areas and provide assistance as needed.
• Assist patients with transitioning to clinical areas or rooms as appropriate.
• Maintain awareness of the daily surgical schedule and the progression of procedures to ensure patients are prepared and moved through the process in a timely manner.
• Answer incoming calls, take messages, and assist with chart completion and other front-desk responsibilities.
• Assist with stocking and maintaining supplies within the facility.
• Maintain a clean, organized, and welcoming reception area.
• Communicate effectively with patients, families, coworkers, and clinical staff.
• Protect patient privacy and maintain confidentiality in accordance with HIPAA and organizational policies.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED required.
• Previous healthcare, medical office, or ambulatory surgery experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional, friendly, and compassionate approach when interacting with patients and families.
• Strong organizational skills and attention to detail.
• Ability to perform detailed work accurately and efficiently.
• Basic computer skills and proficiency with Microsoft Office or other required software.
• Ability to learn and utilize electronic medical record and registration systems.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Ability to use standard office equipment.
• Demonstrated ability to communicate effectively and respectfully with patients, families, coworkers, and supervisors.

Steindler Surgery Center is an Equal Opportunity Employer.

Compensation is based on education, skills, and experience.