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What is the role of a Loaner Car Representative at Murgado Automotive Group?

The Loaner Car Representative position at Murgado Automotive Group is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Loaner Car Representative job located?

Laguna Niguel, California, 92677, United States

What type of employment is offered for this Loaner Car Representative role?

Full-time or part-time position

Loaner Car Representative job near me in Laguna Niguel, California at Murgado Automotive Group

Loaner Car Representative

MERCEDES-BENZ OF LAGUNA NIGUEL

Loaner Car Representative

Location	Laguna Niguel, California
Department	Service – Loaner Fleet Operations
Reports To	Service Management
Compensation	$18.00–$21.00 per hour (depending on experience and qualifications)

Position Summary

Mercedes-Benz of Laguna Niguel is seeking a dependable, organized, and customer-focused Loaner Car Representative to assist with daily operations of our service loaner fleet. This position coordinates vehicle checkouts and returns, maintains accurate records, and helps deliver an exceptional guest experience.

Key Responsibilities

Assist guests with loaner vehicle check-in and checkout procedures.
Verify driver’s licenses, insurance information, and required loaner agreements.
Inspect vehicles for damage, cleanliness, mileage, and fuel levels before and after use.
Document vehicle conditions and promptly report damage or concerns to management.
Maintain accurate loaner fleet records in dealership systems.
Coordinate with Service Advisors and management regarding loaner availability and requests.
Monitor overdue loaner vehicles and assist with guest follow-up.
Coordinate vehicle cleaning, fueling, and preparation for the next guest.
Assist with tracking vehicle maintenance and service needs.
Provide professional, courteous customer service consistent with Mercedes-Benz standards.

Qualifications

Valid driver’s license and acceptable driving record.
Strong communication, organizational, and multitasking skills.
Comfortable using computers and dealership software.
Dependable, punctual, and detail-oriented.
Previous dealership, rental-car, or customer-service experience preferred.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

$18 - $21 an hour

Loaner Car Representative in Laguna Niguel, California at Murgado Automotive Group

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