Termite Service Manager in Charleston, South Carolina at Entomo Brands

• Provide direction, training, coaching, and leadership to all termite team members
• Develop a positive rapport with all termite team members by spending no less than 1 hour per week with assigned Specialists
• Maintain a positive and safe work environment, with particular attention to confined space, sub-slab drilling, trenching, and bait installs
• Check in with each termite team member a minimum of once per day
• Conduct in-person field training and quality control checks alongside termite team members, including graphing accuracy, drill patterns, treatment volumes, and bait station placement and monitoring
• Travel to customer locations to inspect and evaluate work if you suspect a team member is not performing termite services properly
• Ensure all termite team members are adequately trained and properly licensed or registered to perform their job duties
• Provide ongoing training on all termiticide and bait product labels, including mix rates, application volumes per label, and required documentation
• Review production and performance of termite team members daily to ensure completion of all scheduled inspections, treatments, pretreats, and annual renewal inspections each month
• Communicate termite service and renewal goals to all termite team members
• Provide specific directions and listen to team member feedback to achieve goals
• Communicate termite service issues, production information, and damage or retreat claims to the Branch Manager
• Ensure that team members reflect the appropriate company image, including uniform guidelines and vehicle appearance
• Ensure every termite service vehicle and rig is properly equipped at all times, including pumps, hoses, drills, bits, patching materials, bait station tooling, moisture meters, and calibrated measuring equipment
• Communicate staffing and hiring issues to the Branch Manager
• Listen and respond to customer complaints or requests within 24 business hours, including callbacks, retreats, and conflicts over inspection findings
• Ensure that team members perform thorough and accurate inspections for WDOs (subterranean and drywood termites, powder post beetles, wood-boring beetles, carpenter ants, and wood-decay fungi) and that findings, conducive conditions, and inaccessible areas are correctly documented
• Review and approve official WDO inspection reports (state-required termite letters) for accuracy and completeness before issuance
• Audit and approve termite service agreements, warranties, renewals, and graphs
• Oversee new construction pretreatment work, ensuring correct timing, volumes, and builder documentation
• Assist the Branch Manager in maintaining proper inventory of termiticides, bait systems, moisture control and repair materials, and issue to team members as appropriate
• Review treatment procedures and treatment plans with team members servicing customers
• Coordinate termite damage repair and moisture control work with customers and crews as applicable
• Participate in and conduct meetings as required
• Comply with all state and federal regulations governing termite inspections, treatments, pesticide use, and recordkeeping
• Comply with all company policies, procedures, and guidelines
• Perform other duties as required by management

• Current employee in good standing
• Demonstrated readiness for a management role
• Hands-on termite experience, including WDO inspections, graphing, and liquid and/or bait treatments
• Current state termite/WDO certification, license, or registration, or the ability to obtain it within the required timeframe
• Strong understanding of company termite service offerings, warranties, policies, and operational procedures
• Working knowledge of building construction and moisture conditions as they relate to termite activity
• Excellent communication, organization, and problem-solving skills
• Strong customer-facing skills with the ability to resolve complaints professionally, including discussions with homeowners, real estate agents, and builders
• Commitment to delivering high-quality service and customer satisfaction
• Basic proficiency with mobile devices, service software, graphing tools, and reporting tools
• Valid driver's license with an acceptable driving record

Benefits:

• 401(k)/matching
• Medical, Dental, Vision insurance
• Company provided Basic Life Insurance/Long Term Disability
• Company provided Employee Assistance Program
• 9 Paid Holiday’s
• Paid Vacation/Sick Leave
• Team Member Referral Bonus
• Company Owned Vehicle for business use