ECommerce Channel Manager in Huntington Beach, California at Aosom LLC

Position Summary

Aosom is hiring an E-Commerce Channel Manager to own the day-to-day performance of our third-party retail marketplace channels and support our direct-to-consumer (DTC) website. You will manage our presence across multiple online retail marketplaces, from item setup and pricing to promotions, inventory feeds, and operational performance, and turn channel data into revenue growth. This is a hands-on role for someone who knows how online marketplaces work behind the scenes: seller and vendor portals, drop-ship programs, catalog requirements, and the scorecard metrics retail partners hold their sellers to. The role is based at our U.S. headquarters in Huntington Beach, CA.

Key Responsibilities 

Marketplace Channel Management 
Own day-to-day operations and sales growth for a portfolio of third-party online retail marketplace channels 
Manage seller and vendor portals: item setup, listing creation, catalog maintenance, and resolution of listing errors and suppressed items 
Manage inventory and price feeds so listings stay accurate, in stock, and competitive 
Monitor marketplace scorecards (order defect rate, on-time shipment, cancellations, returns, and chargebacks) and drive corrective action with fulfillment and customer service teams 
Audit listings regularly for pricing discrepancies, errors, and compliance issues, and coordinate content updates with our headquarters content team 
Onboard new marketplace channels and launch new assortments, from partner setup through first sale 

Sales Performance & Reporting 
Own channel sales targets, forecasts, and KPIs, including GMV, conversion rate, sell-through, margin, and in-stock rate 
Plan and execute promotions, seasonal events, and markdowns with marketplace partners 
Optimize digital shelf presence, content standards, conversion rates, and consumer experience 
Develop and maintain omnichannel reporting dashboards and executive-level performance summaries 
Use data and insights to drive continuous improvement and strategic recommendations 
Present performance updates and recommendations to leadership 
Monitor emerging e-commerce technologies, platforms, and omnichannel best practices 

DTC Website Support 
Support our DTC e-commerce site with product uploads, merchandising, and pricing and promotion setup 
Partner with Marketing on site campaigns, product launches, and conversion rate improvements 

Cross-Functional Collaboration 
Work with Supply Chain, Demand Planning, Operations, and Customer Service to align inventory, fulfillment, and service levels across channels 
Serve as the day-to-day point of contact for marketplace partners' account and merchant teams 

Qualifications 

Education & Experience 
Bachelor's degree in Business, Marketing, E-commerce, or a related field 
5+ years of e-commerce experience, including at least 3 years managing third-party marketplace or retailer direct fulfillment channels 
Consumer products experience, ideally in home goods, furniture, outdoor, or other general merchandise categories 

Skills & Competencies 
Hands-on experience with marketplace seller portals and drop-ship vendor programs 
Working knowledge of product feeds, item setup, and catalog management (flat files, PIM, or feed management tools) 
Understanding of EDI and retailer-vendor order flow (purchase orders, ASNs, invoices) 
Advanced Excel or Google Sheets skills (pivot tables, XLOOKUP) and comfort working with large product and sales data sets 
Highly organized and detail-oriented, able to manage multiple channels and priorities at once 
Clear, proactive communicator with external partners and internal teams 

Preferred Qualifications 
Experience selling on Mirakl-powered marketplaces 
Experience with multichannel feed management platforms such as Rithum (ChannelAdvisor), Feedonomics, or similar 
Experience with DTC e-commerce platforms such as Shopify, Adobe Commerce (Magento), or Salesforce Commerce Cloud 
Familiarity with marketplace advertising and retail media 

Work Environment & Requirements 
This position is on-site at our Huntington Beach, CA headquarters 
Occasional travel may be required 
Authorization to work in the United States is required 

What We Offer 
Comprehensive benefits package, including health, dental, vision, and retirement plans 
Collaborative, performance-driven culture with opportunities for career advancement 

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competencies listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.