Night Porter in Knutsford, England at AG Hotels Group

Are you a hardworking and reliable individual with a passion for hospitality?

AG Hotels is looking for a dedicated Night Porter to join our team at Casa Mere Knutsford.

The candidate must be available to work weekends and night shifts.

Key Responsibilities

• Complete the night shift handover and check all important information.

• Monitor the hotel throughout the night, ensuring guest safety and security.

• Carry out regular security checks of the building, entrances, corridors and public areas.

• Assist guests with late check-ins, enquiries and requests.

• Handle guest check-ins and check-outs efficiently and professionally.

• Manage late-night arrivals and departures, ensuring a smooth guest experience.

• Serve guests at the hotel bar and ensure excellent customer service.

• Prepare breakfast areas and assist with breakfast set-up for the morning team.

• Monitor and respond to fire alarms and other emergencies, following hotel procedures.

• Complete night audit and reception duties as required.

• Answer telephone calls and deal with guest enquiries during the night.

• Keep the reception, bar and public areas clean, tidy and presentable.

• Carry out basic cleaning duties, including corridors, the lobby and other communal areas.

• Prepare the hotel for the morning team, including breakfast preparation and set-up where required.

• Record incidents, maintenance issues and guest complaints in the handover or logbook.

• Ensure all doors and access points are secure and report any concerns immediately.

• Follow all hotel health and safety, fire safety and security procedures.

• Maintain a professional, friendly and helpful attitude towards guests and colleagues at all times.

If you are reliable, proactive and committed to delivering excellent customer service, we would love to hear from you!