Branch Manager in Tukwila, Washington at Pine Environmental

Reports To: Regional Manager
Classification: Full-Time
FLSA Status: Exempt

Pine Environmental Services is seeking an experienced, results-driven Branch Manager to lead the day-to-day operations of a Pine facility. This role is responsible for delivering an outstanding customer experience, maintaining exceptional equipment quality, driving rental and sales revenue, and ensuring a safe, efficient, and professional work environment.

The Branch Manager will provide hands-on leadership to the branch team while overseeing operational processes, employee development, equipment utilization, customer satisfaction, revenue growth, and profitability. The ideal candidate is a strong people leader who is customer-focused, operationally minded, and motivated to build a high-performing team.

• Recruit, hire, train, coach, and develop branch employees to ensure all functions are performed safely, competently, and efficiently.
• Establish clear performance expectations and regularly evaluate employee performance and results.
• Coach and empower team members to make sound business decisions and take ownership of their responsibilities.
• Hold employees accountable for performance, customer service, safety, and operational standards.
• Foster a positive, professional, collaborative, and results-oriented work environment.
• Model professional behavior and effective leadership at all times.

• Oversee the daily operations of the branch to ensure efficient workflow and consistent execution of company procedures.
• Promote and maintain a strong safety culture through education, proper housekeeping, organization, and adherence to PPE requirements.
• Ensure all health and safety policies, procedures, and regulatory requirements are consistently followed.
• Maintain a clean, safe, efficient, and organized branch environment.
• Serve as the primary after-hours contact for the location, as needed.
• Ensure compliance with applicable company policies and federal, state/provincial, and local requirements.
• Support other Pine locations with equipment, resources, or services when needed.

• Ensure all equipment meets Pine's established quality and operational standards.
• Confirm customers receive equipment that is clean, properly calibrated, and in good working condition.
• Oversee operational workflows from initial customer order through delivery, return, and invoicing.
• Maximize equipment utilization while maintaining appropriate inventory availability and quality standards.
• Identify and address equipment or operational issues that may impact service delivery.

• Ensure an exceptional customer experience at every key touchpoint.
• Promote a customer-first culture and ensure the branch consistently delivers high-quality products and exemplary service.
• Monitor customer satisfaction and lead proactive efforts to strengthen customer relationships.
• Quickly investigate and resolve discrepancies or service issues that may negatively impact the customer experience.
• Partner effectively with Sales, Operations, and other departments to achieve shared business objectives.

• Drive branch performance to achieve or exceed established rental and sales revenue goals.
• Monitor branch performance, operational efficiency, and profitability.
• Follow up on new and expanded business opportunities.
• Identify opportunities for additional revenue channels and increased equipment utilization.
• Develop and support strategies focused on customer retention and long-term account growth.
• Maintain awareness of local market conditions, customer needs, and potential business opportunities.
• Perform other duties as assigned or required.

The successful candidate should demonstrate:

• Proven leadership and people-management skills with a track record of developing successful teams.
• Strong customer-service orientation and commitment to delivering an exceptional customer experience.
• Excellent written and verbal communication skills.
• Strong coaching, motivational, organizational, and decision-making abilities.
• Analytical thinking with a solutions-oriented approach to problem-solving.
• High emotional intelligence and the ability to effectively manage employees, customers, and challenging situations.
• A proactive mindset with a strong sense of urgency and accountability.
• Ability to balance customer needs, operational priorities, employee development, and business objectives.
• Basic mechanical aptitude.
• Strong business acumen; profit-and-loss (P&L) management experience is highly desirable.
• Technical aptitude and willingness to develop knowledge of Pine's equipment and services.
• Valid driver's license and driving record that meets company requirements.

• Bachelor's degree in Business Administration, Operations Management, Environmental Science, or a related field or an equivalent combination of education and relevant professional experience.
• Three to five years of relevant experience in operations management, environmental testing, equipment rental, customer-focused commercial operations, retail management, or a related field.
• Previous experience supervising, coaching, and developing employees strongly preferred.
• Experience within the environmental testing industry, environmental consulting, NDT/NDE, or a related technical field is preferred.
• Knowledge of or experience within the equipment rental industry is highly preferred.
• Previous responsibility for revenue, profitability, budgets, or P&L performance is a strong plus.

This is a safety-sensitive position operating within a fast-paced office and warehouse environment. The role may require field travel by vehicle or air for customer visits, meetings, training, and other business-related activities.

This position is approximately 30% sedentary and 70% active. Essential functions may include:

• Walking and standing for extended periods.
• Bending, stretching, reaching, and climbing ladders.
• Working within both office and warehouse environments.
• Lifting and/or moving up to 50 pounds, with or without assistance.
• Operating a Pine vehicle as required for business purposes.
• Traveling to customer locations, other Pine branches, meetings, and training events as needed.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Pine Environmental Services is committed to the growth and development of a diverse workforce and provides equal employment opportunities to all qualified applicants and employees without regard to any characteristic protected by applicable law.

EOE/M/F/D/V

Pine Environmental Services reserves the right to revise or modify the duties and responsibilities of this position as business needs evolve. This job description does not constitute a written or implied contract of employment.

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