Experience Coordinator, Online in Kamloops, British Columbia at Thompson Rivers University

Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.

Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.

Reporting directly to the Manager, Student Experience, the Experience Coordinator, Online supports various student populations and is responsible for the coordination and management of student success and retention programming, resources and engagement opportunities. This position provides oversight of programming, strategies, referrals, and technologies to support students’ development and academic success in online learning. The Experience Coordinator will partner with departments, faculties and divisions across TRU to provide proactive assistance to support student success, academic engagement and retention. Workloads may fluctuate and alter to meet the demands and needs of students. Special project work to support student success and retention, as assigned by the Manager, Student Experience, is an important part of the position. The incumbent is accountable to coordinate projects to completion.

MAJOR DUTIES & RESPONSIBILITIES

1. Provides leadership to plan, develop, evaluate, coordinate, and implement proactive programming in order to ensure effective student development.
2. Research, develop, and review programming and opportunities to align programming with Student Services strategic plan, in alignment with TRU’s mission, vision, and values, as well as departmental goals.
3. Manages and monitors a comprehensive database for reporting of students of concern including collecting and reviewing information to coordinate and develop individual cases and referrals.
4. Works with omnichannel software to support student inquiries and needs.
5. Consults and debriefs with faculty, staff, and administration, working closely with all relevant departments within Open Learning and across TRU; communicates referrals and actions to provide support for students.
6. Coaches, advises, and supports students on appropriate study strategies and available resources and policies; connects with students via email, text, online, and paper.
7. Develops information, tools, and resources for a diverse student population.
8. Educates and promotes programming internally and externally.
9. Recommends and collaborates to develop policy and processes with respect to student success and development.
10. Designs, organizes and facilitates in person and online presentations and workshops related to student development and programming.
11. Coordinates, prepares, and maintains documentation, records and reports including related budget and expense requirements. This also includes reports on capturing OL student demographics.
12. Works with institutional academic supports to build academic engagement activities and events that promote student learning and enhance student success.
13. Monitors and manages student cases in consultation with referral responder and students; follows up on individual cases to ensure case completion.
14. Develops and emphasizes community and university partnerships through collaboration of various events and activities to support academic student engagement and success.
15. Consults with the student community and leadership and collaborates with on and off-campus supports to ensure the needs of students and best interests of the program are met.
16. Participates in relevant committee and working groups to initiate and build student academic engagement and success.
17. Maintains currency in student development.
18. Recommends projects, resources or other needs of learners studying by distance.

REPORTS TO
Manager, Student Experience

EDUCATION:

• Bachelor’s degree in Arts or Education

EXPERIENCE:

• Three years’ experience working with students; including:
  • Experience working with educational technology tools
  • Experience working with students whom are at-risk or require additional supports
  • Experience with one-to-one tutoring, academic coaching and/or orientation
  • Experience working with students/clients at a distance
  • Experience with social media tools or other omnichannel communication systems
  • Experience creating student engagement resources, such as newsletters, orientation resources
  • Experience facilitating webinars, orientations or other synchronous engagement opportunities

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Understanding of academic supports
• Ability to establish priorities, organize, schedule, and report out in a timely manner
• Ability to collaborate, problem solve, and develop relationships
• Proven ability to manage and coordinate multiple tasks and tasks of others
• Demonstrated ability to work with sensitive, confidential, personal information
• Demonstrated ability to interpret and apply policies
• Proven ability to use judgement and to assess and coach students effectively and discreetly
• Ability to work within and assist others in navigating through complex systems
• Excellent interpersonal and communications skills
• Ability to plan, develop, and execute online events and various activities
• Proven ability to analyze and prepare budgets and report on financial activities
• Ability to review, evaluate, and report on programming and activities
• Demonstrated ability and commitment to serving diverse students

WORKING CONDITIONS

• Regular contact with students who may require additional supports in order to be successful due to challenges they are encountering
• Some off campus travel required for engagement opportunities
• General office conditions; sitting at a desk or computer for extended periods of time
• Ability to lift weights up to 10 kg
  

NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website. External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.