Client Support Specialist in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Support Specialist in the United States.

This role is a key frontline position focused on supporting individuals as they begin their mental health care journey. You will serve as the first point of contact for clients, helping them navigate services, understand their benefits, and access the right level of care based on their needs. Working in a fast-paced, high-volume support environment, you will manage inbound communication across phone, email, and chat channels while maintaining a calm, empathetic, and solution-oriented approach. The role requires strong communication skills, emotional intelligence, and the ability to handle sensitive situations with care and professionalism. You will also perform risk triage and escalation when needed, ensuring client safety and appropriate clinical follow-up. This is a mission-driven environment where your work directly impacts access to essential mental health support for individuals at critical moments.

In this role, you will provide high-quality client support and ensure individuals are guided effectively through their care journey while maintaining safety, clarity, and compassion. You will operate in a structured, performance-driven environment where multitasking and responsiveness are essential.

• Act as the first point of contact for clients across phone, email, and chat channels
• Conduct needs assessments and guide clients toward appropriate mental health services
• Educate clients on available benefits, services, and platform features
• Identify potential risk situations and escalate appropriately to clinical teams
• Manage a high-volume workload while maintaining quality and responsiveness
• Transition seamlessly between communication channels based on demand
• Maintain accurate records using CRM and support tools
• Participate in feedback sessions and continuous improvement initiatives
• Demonstrate flexibility in shift scheduling, including evenings, weekends, and holidays

The ideal candidate is empathetic, detail-oriented, and comfortable working in a fast-paced support environment where client wellbeing is the top priority. You bring strong communication skills and the ability to manage sensitive conversations with professionalism and care.

• Minimum 1 year of experience in customer support, customer service, or a high-touch client-facing role
• Excellent written and verbal communication skills with a warm, clear, and professional tone
• Strong ability to multitask and manage high-volume workloads efficiently
• Experience using CRM and support tools such as Zendesk, Salesforce, or chat platforms (or ability to learn quickly)
• Ability to handle sensitive or emotional client situations with empathy and discretion
• Comfortable working in a structured, team-based environment
• Strong time management and adaptability in dynamic workflows
• Interest in mental health care and improving access to support services is highly valued
• Experience in healthcare, technology, or remote support environments is a plus

• Hourly compensation: $24/hour
• Comprehensive healthcare coverage (medical, dental, vision, FSA/HSA, life and disability insurance)
• Access to mental health support services, including coaching and therapy
• Competitive paid time off (vacation, sick leave, and holidays)
• Paid parental leave
• 401(k) retirement savings plan
• Monthly technology allowance
• Remote work flexibility (based on scheduling requirements)
• Employee well-being programs, perks, and regular community engagement activities
• Inclusive and supportive work culture focused on mental health impact