Customer Care Advocate in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Advocate in United States.
This is an excellent opportunity for a customer-focused professional who is passionate about delivering meaningful support in a fast-paced healthcare environment. In this fully remote role, you will serve as a key point of contact for patients and healthcare providers, helping guide them through important processes with empathy, professionalism, and accuracy. You’ll work in a collaborative, high-volume contact center setting where your communication skills and problem-solving abilities will directly contribute to positive patient experiences. The role offers strong career development potential while allowing you to make a real impact on people’s lives every day. Ideal candidates thrive in dynamic environments, adapt quickly to change, and enjoy balancing service excellence with operational efficiency. This position is well suited for individuals who value teamwork, purpose-driven work, and continuous learning.
- Provide personalized, empathetic support to patients and healthcare providers through inbound and outbound communications.
- Assist with insurance verification, benefits investigation, payment discussions, and coverage explanations.
- Troubleshoot product, enrollment, and service-related issues while ensuring timely and accurate resolution.
- Maintain detailed and accurate records of all interactions, insurance information, and case updates within internal systems and CRM platforms.
- Respond to customer inquiries via phone, email, and ticketing systems while maintaining high service standards.
- Ensure compliance with HIPAA, FDA regulations, and company quality standards during all customer interactions.
- Collaborate with internal teams to support operational needs, peak periods, and cross-functional initiatives.
- Participate in virtual meetings, ongoing training sessions, and continuous improvement activities.
- High school diploma or equivalent required.
- 2–3+ years of customer service experience in a high-volume contact center or fast-paced support environment.
- Strong verbal and written communication skills with a compassionate and customer-focused approach.
- Ability to manage sensitive situations calmly, professionally, and with emotional intelligence.
- Experience using Microsoft Office tools, including Outlook; familiarity with Word, Excel, and PowerPoint is a plus.
- Typing speed of 40+ WPM with strong multitasking and system navigation abilities.
- Ability to work independently while maintaining productivity and schedule adherence in a remote environment.
- Strong problem-solving, organizational, and analytical skills with excellent attention to detail.
- Experience in healthcare, medical devices, patient support, insurance verification, or reimbursement processes is preferred.
- Familiarity with CRM systems, particularly Salesforce, is considered an advantage.
- Ability to maintain a secure home office setup with reliable high-speed internet connectivity.
- Competitive hourly compensation ranging from $20.19 to $25.00 based on experience and location.
- Fully remote work opportunity within the United States.
- Opportunity to contribute to meaningful, patient-centered healthcare initiatives.
- Career growth and professional development opportunities within a rapidly growing organization.
- Collaborative, innovative, and mission-driven work environment.
- Ongoing training, cross-functional learning, and skill development programs.
- Flexible shift opportunities based on business needs, including potential overtime opportunities.
- Inclusive workplace culture that values diversity, innovation, and employee wellbeing.