Head of ETP, Voltron Platform in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of ETP, Voltron Platform based in the United States.

This leadership role offers the opportunity to drive the strategy, optimization, and transformation of a critical enterprise billing platform within a complex technology environment.
The Head of ETP, Voltron Platform will oversee end-to-end billing operations, ensuring accuracy, scalability, and efficiency across diverse products and services.
This position plays a key role in improving quote-to-cash processes, strengthening financial controls, and enhancing customer experiences.
Working across finance, operations, technology, sales, and product teams, the role requires strong business and technical leadership.
The ideal candidate will bring deep expertise in subscription billing, enterprise systems, and process transformation.
As a senior leader, you will shape platform strategy, develop high-performing teams, and deliver measurable operational improvements.

The Head of ETP, Voltron Platform will own the complete billing function, leading operational excellence, platform governance, and transformation initiatives. This role requires strategic oversight of billing processes, systems optimization, and cross-functional collaboration to support business growth. Key responsibilities include:

• Own the full billing lifecycle, including account setup, subscription activation, usage processing, invoice generation, adjustments, credits, rebills, cancellations, and account closure.
• Lead billing operations for complex enterprise customers with recurring, usage-based, milestone, installation, and one-time billing models.
• Ensure invoices are accurate, timely, compliant with contractual requirements, and aligned with customer expectations.
• Establish standardized billing policies, procedures, controls, operating calendars, and service-level agreements.
• Act as the senior business owner for the billing platform, overseeing governance, configuration strategy, enhancements, and operational performance.
• Optimize platform capabilities, including product catalogs, subscriptions, pricing models, usage billing, payments, credits, taxation, and customer account structures.
• Partner with technology teams to maintain integrations between billing systems and CRM, CPQ, order management, ERP, payment platforms, tax systems, and data platforms.
• Lead billing transformation initiatives focused on automation, scalability, process improvement, and operational efficiency.
• Improve quote-to-cash and order-to-cash workflows by partnering with sales, legal, product, operations, finance, and customer teams.
• Strengthen billing controls through reconciliations, approvals, audit trails, exception monitoring, and compliance processes.
• Reduce revenue leakage by identifying and resolving billing errors, missed activations, incorrect pricing, incomplete amendments, and configuration issues.
• Support customer experience improvements by enhancing invoice quality, dispute resolution processes, and billing communications.
• Build, lead, and develop a high-performing billing organization while establishing accountability, performance metrics, and continuous improvement practices.
• Manage third-party vendors, consultants, and implementation partners when required.

The ideal candidate is a seasoned billing and enterprise systems leader with extensive experience managing complex revenue operations and transformation initiatives. They should combine strategic leadership, technical expertise, and strong stakeholder management capabilities. Required qualifications and skills include:

• Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related discipline.
• Minimum of 12 years of progressive experience in billing, finance operations, order-to-cash, subscription management, or related fields.
• At least 5 years of leadership experience managing billing teams in high-volume, complex environments.
• Significant hands-on experience with enterprise billing platforms, including platform ownership, optimization, and governance.
• Strong knowledge of recurring, usage-based, and consumption-based billing models.
• Experience managing complex B2B contracts, renewals, amendments, credits, disputes, and customer-specific billing requirements.
• Proven experience integrating billing platforms with CRM, CPQ, ERP, tax, payment, order management, and data systems.
• Strong understanding of billing controls, financial reconciliations, audit requirements, and financial close processes.
• Demonstrated ability to lead automation initiatives, system implementations, and large-scale process improvements.
• Experience collaborating across finance, sales, operations, IT, product, legal, tax, and customer service functions.
• Excellent analytical, problem-solving, communication, and executive stakeholder management skills.
• Experience leading distributed or global teams.
• Preferred experience in telecommunications, fiber networks, cloud services, SaaS, managed services, data centers, or other recurring-revenue industries.
• Familiarity with enterprise ERP systems, CRM platforms, tax solutions, revenue recognition standards, and billing-related technologies is a plus.
• Relevant certifications such as CPA, CMA, MBA, or platform-specific certifications are advantageous.

The role offers a competitive compensation package and benefits designed to support employees’ health, financial security, and professional growth, including:

• Competitive annual salary range of $220,000 USD to $245,000 USD, depending on experience, location, skills, certifications, and business needs.
• Fully remote work opportunity for eligible candidates across the continental United States.
• Health, dental, and vision insurance coverage.
• Retirement savings plan with 401(k) benefits.
• Paid time off, including paid parental leave.
• Opportunities to contribute to large-scale technology and operational transformation initiatives.
• A collaborative and inclusive work environment focused on innovation, accountability, and career development.