IT Support in Las Vegas, Nevada at 3G Productions LLC
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Job Description
Position Overview
We are seeking an experienced IT Support Specialist to join our team and serve as a key point of contact for end-user technical support, network administration, and IT operations. This role is ideal for someone who enjoys hands-on troubleshooting, wants exposure to broader IT projects, and is comfortable working across both Mac and Windows environments. You'll work closely with the Director of IT on implementations, process improvements, and day-to-day operations that keep the organization running smoothly.
General Tasks / Duties
Below is a general list of the tasks and duties:
- Provide first- and second-tier helpdesk support for hardware, software, and general technical issues across macOS and Windows platforms
- Diagnose and resolve desktop, laptop, printer, and peripheral issues in a timely manner
- Support general network management and troubleshooting, including switches, access points, and firewalls (Ubiquiti/UniFi experience preferred)
- Administer and support Microsoft Office 365, Google Workspace, Azure Active Directory (Entra ID), and SharePoint
- Perform routine administrative tasks via command line, PowerShell, and macOS Terminal (or equivalent scripting/automation tools)
- Assist with procurement of IT hardware and software, including vendor research, quote requests, and order tracking
- Maintain accurate IT asset management records (inventory, assignments, warranties, lifecycle tracking)
- Write and maintain clear Standard Operating Procedures (SOPs) and internal documentation
- Partner with the Director of Information and Integrations on system implementations, upgrades, and special projects
- Set up new hire equipment and manage offboarding/equipment recovery processes
- Maintain user accounts, permissions, and security best practices across cloud and on-prem systems
- Escalate complex issues appropriately and follow up to ensure resolution
- Travel to satellite offices or off-site locations as needed (up to approximately 10%)
Qualification / Experience
Required Qualifications:
- 2–4 years of experience in IT support, helpdesk, or a related technical role
- Solid working knowledge of both macOS and Windows operating systems
- Experience with general network administration and troubleshooting; familiarity with UniFi/Ubiquiti equipment strongly preferred
- Proficiency with Microsoft Office/Office 365 and Google Workspace administration
- Experience with Azure Active Directory (Entra ID) and SharePoint
- Comfort working in command-line environments (PowerShell and macOS Terminal or equivalent)
- Experience with basic IT procurement processes and IT asset management/inventory tracking
- Strong written communication skills, including experience creating SOPs and technical documentation
- Excellent multitasking skills and ability to prioritize in a fast-paced environment
- Strong customer service orientation and interpersonal communication skills
- Ability and availability to travel approximately 10% of the time
- Ability to lift and carry up to 50 pounds (networking and IT equipment)
- Ability to sit, stand, kneel, or crouch for extended periods (e.g., under desks, in server closets)
Preferred Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator
- Experience supporting a hybrid or multi-office environment
- Familiarity with MDM/endpoint management tools (e.g., Jamf, Intune, NinjaOne)
- Basic understanding of IT security best practices
Schedule / Hours of Work
- Weekdays normal business hours, weekends as needed
Compensation / Benefits
- Competitive base salary
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match of 5%
- Paid time off and holiday schedule
About 3G Productions
3G Productions is one of the country’s premier full‑service live event production companies, headquartered in Las Vegas with operations in Nashville, Los Angeles, and Atlanta. The company is private‑equity backed and currently in a period of rapid growth, operating with a fast‑paced, scale‑focused mindset.