Staff Business Systems Analyst (Salesforce) in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Business Systems Analyst (Salesforce) based in India.

This is a strategic, high-impact role focused on connecting business objectives with scalable technology solutions across go-to-market operations. You will lead the design, implementation, and optimization of Salesforce Sales Cloud and Experience Cloud capabilities. Working closely with cross-functional stakeholders, you will translate complex business requirements into effective processes, workflows, and system designs. The role combines strategic ownership with hands-on execution in a dynamic, technology-driven environment. You will help simplify operations, improve user experiences, strengthen data flows, and enable business growth. This remote position offers the opportunity to influence critical systems and processes across a global organization.

• Own the evolution of go-to-market processes, systems, workflows, and data models, acting as a process and systems leader.

• Identify opportunities to introduce new processes and optimize existing technologies, methodologies, and workflows to improve efficiency and simplify the user experience.

• Lead business and functional requirements gathering, defining scope, priorities, and solution objectives.

• Partner with cross-functional stakeholders to understand business needs and translate them into functional and technical designs.

• Manage business-system intake and troubleshooting, ensuring issues and requests are addressed effectively and within appropriate timelines.

• Lead the end-to-end implementation, enhancement, and optimization of go-to-market processes and workflows within Salesforce.

• Drive initiatives involving lead management, account management, opportunity management, partner relationship management, and related commercial processes.

• Support critical production issues when required, including outside standard working hours when business needs demand it.

• 8–10 years of professional IT experience, with a strong background in software development and systems.

• 6+ years of hands-on experience with Salesforce.com, particularly Sales Cloud and Experience Cloud.

• Proven experience leading system implementations, agile project delivery, and complex data flows.

• Strong experience implementing top-of-funnel processes, including lead, account, and partner relationship management.

• Demonstrated ability to design and manage complex account, opportunity, and partner management processes.

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to improve outcomes within a business function.

• Strong analytical and problem-solving capabilities, with the ability to navigate ambiguity and move effectively between strategic planning and hands-on execution.

• Excellent stakeholder management and communication skills, with a collaborative approach to gathering requirements and delivering solutions.

• High ownership, integrity, adaptability, and a growth mindset, with the ability to give and receive constructive feedback.

• Salesforce Sales Cloud or Experience Cloud certification, or substantial direct implementation experience, is a strong advantage.

• Ability and willingness to support business-critical production issues on a 24/7 basis when necessary.

• Remote working arrangement within India.

• Comprehensive health plan options.

• Vacation and sick-time off plans.

• Parental leave options.

• Retirement and savings options.

• Education reimbursement opportunities.

• In-office perks and additional employee benefits.

• An inclusive working environment that values diverse backgrounds, perspectives, collaboration, and belonging.

• Opportunities to work on high-impact systems, emerging AI-enabled capabilities, and large-scale digital transformation initiatives.