Front Desk Agent-Fulltime Flexible Shifts in Doubletree Hotel Rosemont, Illinois at DoubleTree by Hilton Chicago O'Hare IL

Do you enjoy meeting new people, solving problems, and creating great first impressions? If so, we’d love to meet you.

As a Front Desk Agent, you'll be the face of our hotel and the first person guests see when they arrive. Whether you're welcoming a family on vacation, helping a business traveler after a long flight, or assisting a wedding guest on a special weekend, you'll play a key role in creating memorable experiences from check-in to check-out.

If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering outstanding service, this could be the perfect opportunity for you.

• Welcome guests with a warm, friendly attitude and provide an exceptional arrival experience
• Perform all check-in and check-out procedures accurately and efficiently
• Manage online and phone reservations
• Verify payment information and process guest transactions
• Provide information about hotel services, room types, rates, amenities, and local attractions
• Respond to guest questions, concerns, and requests professionally and promptly
• Coordinate with Housekeeping and other departments to ensure guest rooms are ready and meet quality standards
• Confirm group reservations and help coordinate special requests for VIP guests, wedding parties, and event attendees
• Identify opportunities to enhance the guest experience through additional hotel services and amenities
• Maintain accurate reservation, billing, and guest records
• Support hotel operations through additional duties as assigned

• Previous experience as a Hotel Front Desk Agent, Receptionist, or similar customer service role preferred
• Hospitality experience is a plus, but a positive attitude and willingness to learn go a long way
• Ability to read, write, and speak English

• Strong attention to detail and guest needs
• Excellent customer service mindset
• Strong communication and organizational skills
• Ability to remain calm, professional, and courteous under pressure
• Self-starter who takes initiative
• Ability to follow instructions and work independently
• Flexible and adaptable in a dynamic hotel environment
• Reliable and committed to completing tasks accurately and on time

Full-Time Position

Flexible scheduling required, including:

• Days
• Evenings
• Weekends
• Holidays as needed

$19.50 per hour

We take care of our team so they can take care of our guests.

• Medical Insurance
• Dental & Vision Insurance
• Life Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Employee Referral Program
• Tuition Reimbursement
• Free Employee Meals
• Free Parking

Enjoy exclusive employee, friends, and family discounts at participating hotel brand properties around the world.