ASSISTANT GENERAL MANAGER/ OPERATIONS MANAGER in Hammond, Indiana at Fine Hospitality Group LLC

Assistant General Manager – Full-Service Hotel

Job Type: Full-Time
Reports to: General Manager

About Us:
We are a well-established, full-service hotel committed to delivering exceptional hospitality and guest satisfaction. As part of a renowned hospitality management company, we prioritize professional development, operational excellence, and a strong service culture. We are seeking an experienced Assistant General Manager (AGM) with a passion for hospitality and proven leadership in hotel operations.

Position Overview:
The Assistant General Manager (AGM) plays a key leadership role in overseeing daily hotel operations, ensuring superior guest experiences, and supporting all departments to maintain high performance and service standards. The ideal candidate brings a hands-on leadership style, excellent interpersonal skills, and brand-aligned service knowledge.

Key Responsibilities:

• Assist the General Manager in the daily management of hotel operations across all departments (front office, housekeeping, food & beverage, maintenance, etc.).

• Lead and mentor department managers and staff to drive performance, service excellence, and guest satisfaction.

• Ensure brand standards and service protocols are consistently met or exceeded.

• Monitor and analyze hotel performance metrics, including occupancy, revenue, guest satisfaction, and operating costs.

• Collaborate with the sales and marketing team to drive occupancy and revenue through effective strategies and local partnerships.

• Manage guest relations and resolve operational issues quickly and professionally.

• Assist in budgeting, forecasting, and financial planning activities.

• Oversee hiring, onboarding, scheduling, and performance management processes in collaboration with department heads.

• Ensure compliance with health, safety, and local regulatory requirements.

Qualifications:

• Minimum 3 years of experience in an Assistant General Manager or senior operational leadership role within a full-service hotel.

• Strong understanding of hotel operations, financial acumen, and guest service principles.

• Proven ability to lead teams, develop talent, and foster a positive workplace culture.

• Excellent communication, organizational, and decision-making skills.

• Ability to work flexible hours, including weekends and holidays, as needed.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

Benefits:

• Competitive salary based on experience

• 401(k) Offered

• Paid time off and holidays

• Professional development and growth opportunities

• Hotel discounts across brand portfolio