Property Manager in Big Sky, Montana at Lone Mountain Land Company

Lone Mountain Land Company (LMLC) manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana. The company supports world-class operations at Yellowstone Club, Spanish Peaks Mountain Club, Moonlight Basin and oversees real estate activities at Spanish Peaks, Moonlight Basin, Big Sky Town Center, and other projects in the Big Sky region.

Lone Mountain Land Company

Reporting to the Sr. Property Manager, the Property Manager is responsible for the operational management of assigned properties. The Property Manager aims to minimize costs while keeping residents satisfied. They are tasked with addressing resident concerns, ensuring rent is collected, dealing with maintenance, and managing day-to-day operations. The ideal candidate will have proven results in handling resident issues and will be capable of problem solving quickly. This person must be exceedingly well-organized, flexible, and enjoy the challenges of supporting an extensive operation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prepare annual, property-specific budgets that reflect the owner's objectives for operating the property and cash flow requirements.
• Review budgets with the Senior Property Manager and Facility Manager to ensure integration with overall property budgets.
• Administer leases on assigned properties including delivery of renewal notices, review of resident billings, preparation of vacancy reports, enforcement of resident compliance and performance of landlord obligations. Identify leasing prospects and occasionally respond to routine leasing inquiries.
• Provide prompt, detailed and accurate general status reports on all properties.
• Liaise with other departments within the company to provide a team approach to the management of assigned properties. Coordinate the activities directly related to each property i.e.: production of sales statements, insurance monitoring, leasing, marketing and promotions, capital improvements, accounting/financial reporting, and legal services.
• Utilize invoice tracking for the approval of invoices as well as ensuring timely submission of approved invoices.
• Engage, contract, supervise, and approve all goods/services required to maintain the properties up to company and owner standards.
• Assist construction project managers with the transition of recently completed projects into the stabilized portfolio.
• Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, residents, clients and the public whether contact is by mail, telephone or in person.
• Help to facilitate the sharing of best practices and continuous improvement efforts by identifying and implementing procedures to improve overall operation across the portfolio.
• Expand use of current technologies and keep up to date with new technologies, systems and procedures related to property management.
• Act as the primary coordinator on assigned properties to ensure that efforts fully meet and exceed obligations. Oversee day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, landscaping, and snow removal. At all times keep the space in condition to show.
• Communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
• Manage resident relations and coordinate requests for repairs and maintenance, lease issues and other resident concerns.

• Perform all duties in a timely manner per LMPM policies and service standards. Meet departmental productivity, organization, and attendance standards. Maintain a positive, respectful attitude and treat all residents, clients, vendors, and co-workers with professionalism always.
• Maintain confidentiality of all resident, client, and staff information. Communicate regularly with all employees, supervisors, managers, and directors. Perform work safely and to a high-quality standard. Project a favorable image of Lone Mountain Land Company always.
• Must be available for flexible scheduling including evenings, weekends, and holidays; extended hours may be required due to business demands or emergency maintenance. Nothing in this job description restricts management's right to assign or reassign duties at any time.
• This job description is a summary of the typical functions of this position and does not represent an exhaustive list of all duties, tasks, and responsibilities. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• “Making the call”: Strong problem solving, investigating, and critical judgment skills for all proposed scopes of work.
• Able to think like an owner.
• Strong emphasis on customer service
• Enjoy interacting with people in a fast-paced environment
• Excellent organizational, accounting, and time management skills
• Ability to maintain composure and tactfully handle difficult situations and interpret questions correctly; ability to behave in a friendly, understanding, helpful and professional manner with clients/customers, coworkers, supervisors, subordinates, and the public.
• Ability to interact with Associates and guest alike, in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism, is crucial to this role.

Bachelor's degree in a related field or 2+ years of related work experience.

Experience working with outside HOA and property management organizations preferred.

Valid Montana Driver's License required. Must be insurable under LMLC vehicle policy for travel between work sites. Montana Property Management Certification is required for this role; candidates who do not hold current certification at time of hire must obtain it within one (1) year of employment as a condition of continued employment.

Strong knowledge of Microsoft Office Suite required, including Word, Excel, PowerPoint, and Outlook. Must be able to quickly adapt to effectively using new software products.

Able to communicate clearly and professionally with residents, clients, vendors, contractors, and all LMLC departments, both verbally and in writing.

This position operates across multiple LMPM-managed work sites requiring regular travel between locations. Work is performed in both office and field settings with frequent outdoor exposure including extreme heat, cold, wind, rain, and snow. The employee must be able to stand and move at a well-paced rate for up to 6 hours and perform physical tasks including walking, bending, stooping, kneeling, climbing, and repetitive motions. Occasional lifting of up to 25 pounds required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Medical, Dental, Vision
• Flexible Spending Account
• Health Savings Account with Employer Contribution
• Employee Life Insurance – paid by Employer
• Voluntary Life & AD&D Insurance options
• Long Term Disability – paid by Employer
• Short Term Disability – paid by Employer
• 401K Retirement Plan with Employer Match
• Identity Theft Insurance
• Critical Illness Insurance
• Accident Insurance
• Pet Insurance
• Employee Assistance Program
• Paid Time Off
• Free Ski Pass - subject to availability at time of hire
• *The Property Manager will be eligible to receive up to $1000/month for a vehicle stipend*

LMLC Operations, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.