Director, Professional Services (EDO) in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Professional Services (EDO) in the United States.
This leadership role is centered on driving the success, growth, and operational excellence of enterprise professional services within the infrastructure and land management technology space.
The position oversees the full customer services lifecycle, from pre-sales consulting and implementation planning to delivery execution, customer adoption, and long-term value realization.
The successful candidate will lead strategic client engagements while managing revenue growth, delivery quality, and cross-functional collaboration across sales, product, engineering, and customer success teams.
This role combines strong commercial leadership with operational execution, making it ideal for professionals who thrive in fast-paced, client-facing environments.
You will play a key role in shaping scalable service offerings, optimizing delivery methodologies, and building trusted relationships with executive stakeholders.
The position offers significant visibility, leadership influence, and the opportunity to drive measurable business impact through customer-focused transformation initiatives.
It is well suited for a seasoned professional services leader with expertise in enterprise software delivery, consulting operations, and business growth strategy.
- Lead the professional services organization end-to-end, overseeing implementation delivery, customer onboarding, configuration, training, and managed services operations.
- Drive services revenue growth by partnering with sales teams on pipeline development, solution scoping, proposal creation, pricing strategies, and contract negotiations.
- Serve as the primary executive contact for customer engagements, ensuring successful implementations, customer satisfaction, and long-term relationship development.
- Oversee project delivery governance, resource allocation, forecasting, operational performance, and services profitability metrics.
- Build, mentor, and scale high-performing professional services teams including consultants, project managers, and subject matter experts.
- Develop repeatable service methodologies, implementation playbooks, and operational best practices to improve scalability and delivery consistency.
- Collaborate cross-functionally with product, engineering, customer success, and account management teams to align customer needs with strategic business goals.
- Identify expansion opportunities within existing customer accounts and support initiatives that drive retention and recurring revenue growth.
- Represent the professional services practice at industry events, customer advisory sessions, and executive stakeholder meetings.
- Monitor risks, manage escalations, and ensure projects are delivered on time, within scope, and aligned with customer objectives.
- 15+ years of experience in professional services, consulting, enterprise software implementation, or related client delivery environments.
- Minimum of 8 years of leadership experience with accountability for services delivery, customer success, and revenue growth.
- Proven track record of growing professional services practices or service-based revenue streams through strategic client engagement and business development.
- Strong experience with pre-sales activities including solution scoping, proposal development, statement of work creation, and contract negotiations.
- Demonstrated expertise managing professional services P&L responsibilities, forecasting, operational performance, and delivery governance.
- Experience building and leading cross-functional, customer-facing teams in fast-paced enterprise environments.
- Excellent executive communication and stakeholder management skills with the ability to present strategic initiatives to C-level audiences.
- Strong organizational, analytical, and problem-solving abilities with a focus on operational excellence and customer value delivery.
- Ability to manage multiple priorities while maintaining strong customer relationships and delivery quality standards.
- Experience collaborating across sales, product, engineering, and support organizations to drive business outcomes and customer success.
- Competitive salary package with leadership growth opportunities.
- Comprehensive medical, dental, and vision insurance options.
- 401(k) retirement plan with company matching contributions.
- Flexible paid time off policy and company-paid holidays.
- Life insurance, pet insurance, and employee discounts/perks programs.
- One-time work-from-home stipend to support remote productivity and office setup.
- Collaborative and team-oriented culture with regular social events, volunteer outings, and quarterly gatherings.
- Hybrid employees receive access to office amenities including snacks, beverages, and coffee.
- Opportunity to join a growing and highly respected organization within its industry.