Auto Repair & Tire Store Manager in Portage, Michigan at Zolman's Best One Tire & Service

The Retail Auto & Tire Store Manager is responsible for the overall leadership, performance, and daily operations of the store. This position ensures efficient operations, strong financial results, and excellent customer service while maintaining a safe, professional, and team-oriented environment.

Core Responsibilities

• Oversee all daily store operations including sales, service, and workflow execution
• Manage scheduling, bay efficiency, and overall shop productivity
• Maintain store standards for cleanliness, organization, and safety compliance
• Drive sales performance across tires, automotive services, and maintenance
• Monitor key performance metrics (KPIs) such as revenue, gross profit, labor sales, and individual sales
• Manage inventory, purchasing, and vendor relationships
• Ensure accurate billing, invoicing, and cash handling procedures
• Deliver and enforce exceptional customer service standards
• Resolve customer concerns quickly and professionally
• Recruit, hire, train, and develop team members
• Coach employees to improve performance and maintain accountability
• Oversee quality control for all services and repairs
• Enforce company policies, procedures, and safety guidelines
• Promote a professional work environment and positive team culture

Experience & Knowledge

• 3–5+ years of management experience in automotive, tire, or retail service industry preferred
• Strong understanding of automotive repair, tire services, and shop operations
• Proven ability to lead teams and drive business performance
• Financial understanding of KPIs and cost control

Skills & Abilities

• Strong leadership and team-building skills
• Excellent communication and customer service abilities
• Results-driven with strong problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Sound decision-making and accountability

Physical & Work Requirements

• Ability to work a flexible schedule, including weekends (as needed)
• Comfortable working in a retail and shop environment
• Ability to stand, walk, and move throughout the workday
• Occasional lifting of tires and automotive parts

This job description is not an exhaustive list of all functions, responsibilities, and requirements for this position. Duties not listed in this job description may be assigned to the employee from time to time. This job requires that the individual be able to perform, with or without reasonable accommodation, each essential function. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. This document does not create an employment contract, express or implied, and employment with the Company is at-will.