Commercial Loan Servicing Specialist - Full-Time (40 Hrs/Wk) in Wausau, Wisconsin at IncredibleBank

We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role

We are eager to discuss the prospect of you joining our team as our next incredible team member!

This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:

• Responsible for accurately processing and maintaining both routine and complex loan transactions across multiple product types including Consumer, Business, SBA, National Floor Plans, and Participations.
• Understand and adhere to Bank policies, applicable laws and regulations, and the Bank's BSA/AML Program to maintain compliance, reduce regulatory risk, and protect the Bank from legal or financial exposure.
• Maintain a high level of accuracy while providing proactive communication and support to stakeholders to promote efficient operations, strong collaboration, and consistent, high-quality service experience.
• Validate the accuracy of loan terms and conditions within the Bank’s core operating system and third-party platforms to support proper servicing, reliable reporting, and the prevention of operational or customer-impacting errors.
• Reconcile general ledger accounts affected by loan servicing activity to uphold the integrity of financial records and identify discrepancies in a timely matter.
• Prepare accurate payoff quotes and process paid loans within required timeframes to facilitate smooth loan resolution and minimize financial or operational risk.
• Complete account verifications and servicing requests accurately and promptly to meet customer expectations and regulatory requirements.
• Administer and maintain floor plan loan setups and system updates, including unit pricing and billing data to support effective portfolio management and accurate customer billing.
• Partner with floor plan lenders and internal Credit teams to reinforce adherence to policies, guidelines, and risk management standards, supporting overall portfolio quality.
• Prepare and distribute monthly manual billing statements for floor plan customers; monitoring incoming payments and proactively follow up on outstanding balances to promote timely collections and reduce delinquency risk.
• Upload audit documentation to third-party platforms and coordinate with customers to obtain supporting information, such as rental revenue invoices to support accurate reporting, audit readiness, and compliance requirements.
• Prepare and complete paid loan recorded satisfactions, lien releases, and UCC filings and contributions to support proper collateral release, maintain compliance with legal requirements, and protect the Bank’s secured position.
• Build and maintain strong relationships with third-party vendors, customers, and external partners to support servicing accuracy, facilitate timely issue resolution, and elevate the overall customer experience.

This is a regular full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday.

This position will work on-site at our IncredibleBank branch location on 17th Avenue in Wausau, WI.

About You

You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, if you are looking for an opportunity to join a dynamic team, we’d be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:

• Associate degree from an accredited college or university and 2-4 years related experience or training in lending, loan processing, or compliance; or an equivalent combination of education and experience demonstrating the ability to successfully perform the responsibilities of the role.
• Working knowledge of commercial loan structures, documentation, and servicing requirements.
• Familiarity with loan participation, lines of credit, and floor plan lending preferred.
• Ability to analyze and interpret financial and loan data to support accurate servicing, decision-making, and issue resolution.
• Strong interpersonal, written, and verbal communication skills, with the ability to convey information clearly and professionally to both internal and external stakeholders.

About Our Benefits and Compensation

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://www.cbmicrosite.com/incrediblebank

About the Company

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?

Today, IncredibleBank is a $2.0 billion-asset institution that has grown to 17 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621

IncredibleBank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.