Medical Assistant in Lynn, Massachusetts at Lynn Community Health Center
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Job Description
Medical Assistant/SUD Navigator
Summary:
Medical Assistants (MA) at Lynn Community Health Center (LCHC) deliver high-touch care as integral members of the integrated care team in a patient-centered health home. LCHC MA’s continually embrace and adopt increasingly dynamic and complex responsibilities to meet the demands of an ever-evolving healthcare marketplace and the integration of innovation in patient care delivery. The MA will perform a variety of patient care activities as a core member of an interdisciplinary health home team. Duties include managing provider flow, rooming patients, collecting vital signs and specimens, performing point of care testing and screenings, collecting components of the patient’s health history and psychosocial circumstances, preparing for patient care by recognizing needed screenings, tests, and treatments, and placing appropriate orders in the patient health record.
As a core member of the multidisciplinary, integrated care team of the Recuperative Care Center/Complex Addictions services, the dual role of Medical Assistant/SUD navigator will provide high-quality, comprehensive clinical and nonclinical support services to patients in a variety of settings, ranging from medical respite, walk-in services, and mobile outreach. This role works collaboratively with internal and external stakeholders to improve the patient experience and health outcomes by building community relationships, expanding access to services, and improving service delivery. The Medical Assistant/SUD Navigator is a primary contact for internal resources, community organizations and partners, and individuals living with substance use who need medical care. The Medical Assistant/SUD Navigator will adopt increasingly dynamic and complex responsibilities to meet the demands of an ever-evolving healthcare marketplace and integration of innovation in patient care delivery.
The Medical Assistant/SUD Navigator will perform an array of patient care activities. Duties include managing clinic flow, collecting vital signs and specimens, performing point of care testing and screening, collecting patient information, data entry.
QUALIFICATIONS:
- High School diploma or equivalent required
- Completion of a Medical Assistant Training program with a successfully completed externship or
Completion of a Medical Assistant Training program and 6 months’ experience working as a medical assistan - Medical Assistant certification from an accredited program preferred.
- Bi-lingual in Spanish/Khmer/ Russian with knowledge of medical terminology preferred.
- Exceptional attendance and a positive work attitude
- A desire to work as a collaborative member of a multi-disciplinary team
EXPERIENCE:
- Previous medical assisting experience in a community setting with demonstrated attention to detail, preferred.
- Optimize patient satisfaction, provider time and exam room utilization by maintaining patient flow, keeping appointments on schedule by alerting provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding provider of delays.
- Assure efficient patient visit by assuring all appropriate data, documentation, reports and forms are available to the provider prior to the visit.
- Obtain brief history of chief complaint/reason for visit, allergy status and other pertinent information on the appropriate EHR.
- Perform all vital signs, necessary screenings, measurements, and point of care testing and record results accurately on the appropriate EHR template.
- Prepare patient for examination by the provider, assisting as needed with undressing, gowning, draping, etc. and preparing the necessary equipment/supplies needed for the exam/procedure.
Additional Work Plan Information:
Work Plan Job Responsibilities:
- Coordinate with care team to identify patients who are eligible for the SOR3 grant.
- Provide information and education on the grant, eligibility criteria, and benefit to the patient.
- Provide education on grant data collection methods and frequency of data collection.
- Conduct patient intake, including interviewing and documentation.
- Developing and improving processes to ensure enrollment and closure goals are met each month.
- Gift card/incentive tracking.
- Collaborate and regularly meet with Data Entry Clerk and Program Manager