Account Manager - Industrial Refrigeration in Kansas City, Missouri at Certified Industrial Partners, Inc

Certified Industrial Partners is a network of proven leaders in industrial refrigeration and industry-experts that are dedicated to service, safety and excellence.

About the role

The Account Manager owns and grows strategic customer relationships across CIP's cold storage, distribution, and industrial refrigeration accounts. This role is the primary commercial and relationship leader for assigned facilities — responsible for building account intelligence, developing trust at every level of the customer organization, and surfacing revenue opportunities across every CIP product line: service, parts, training, projects, controls, and construction.

The Account Manager's job is to know what's happening inside each assigned facility, build genuine relationships with the people who make or influence buying decisions, and use that trust to open conversations these customers have never had with CIP and its partners before.

This role operates above day-to-day service and project execution, partnering closely with Service Management, Project Management, and Training teams who retain delivery ownership. The Account Manager stays ahead of those conversations — surfacing opportunities, handing them off cleanly, ensuring customer satisfaction and returning to develop the next opportunity. This position is central to shifting customer relationships from reactive, project-based engagement to trusted, long-term partnerships — and to moving relationship equity from individuals onto the company itself.

What you'll do

• Build and maintain structured facility profiles in Zoho for all assigned accounts, including facility type, production profile, size, refrigerant systems, equipment inventory, system age/condition, maintenance philosophy, staffing, certification status, compliance requirements, current CIP spend, whitespace estimates, and key contacts with relationship notes.
• Update facility profiles with CRM after every meaningful interaction to keep account intelligence accurate and credible.
• Build complete account intelligence from scratch across assigned accounts, especially in facilities with limited CIP visibility today.

• Build and maintain relationship maps across facility, regional, and corporate levels — identifying decision-makers, influencers, and buying roles, and documenting how decisions get made.
• Establish and maintain consistent contact with facility-level decision-makers, plant engineers, maintenance supervisors, and operations leads, as well as senior-level and regional stakeholders beyond individual projects or transactions.
• Use every interaction to understand facility activity, challenges, and potential ways CIP can help — not to push a sale.
• Maintain a structured outreach cadence based on revenue potential and relationship depth; re-engage dormant accounts with genuine, value-driven check-ins.

• Identify signals during conversations that point to unmet needs across service, parts, training, compliance, controls, and construction including workforce turnover, upcoming audits, aging equipment, expansions, or vendor dissatisfaction.
• Drive increased share of wallet by ensuring customers are aware of and utilizing the full breadth of CIP's capabilities.
• Log every opportunity in Zoho and introduce the appropriate CIP team; treat cross-product referrals as a core measure of effective account intelligence.

• Hand off confirmed opportunities to the appropriate delivery owner (Service Manager, Project Manager, Training Team) with complete, clean context.
• Stay visible after the handoff to ensure the customer feels supported throughout execution; check in post-handoff and log outcomes.
• Surface and drive resolution on any issues that arise, maintaining ownership of the relationship even after work begins.
• Support the transition of accounts toward enterprise-level, multi-site partnerships.

• Log every customer interaction, facility profile update, opportunity, referral, and follow-up date in Zoho within 24 hours.
• Maintain CRM data that is current, complete, and trusted across the organization — treat this as a core function of the role, not an administrative task.
• Maintain high-level awareness of service, maintenance, and project activity within assigned accounts; surface systemic execution risks or misalignment through the appropriate channels.

Qualifications

• 3–5+ years of commercial experience in account management, business development, or a customer-facing role — ideally within industrial services, refrigeration, food processing, cold storage, or an adjacent industry.
• A genuine relationship builder: someone who earns trust at the facility level and thinks in terms of long-term account health, not single transactions.
• A hard worker who generates their own momentum — energized by building account intelligence and structure from scratch rather than inheriting it.
• Coachable and self-directed: takes feedback well, follows a defined process and CRM discipline, and operates accountably with autonomy.
• Strong discovery instincts — able to ask good questions, listen for unmet needs, and connect facility-level intelligence to commercial opportunity across multiple product lines.
• Working knowledge of cold storage or industrial refrigeration environments sufficient to understand customer priorities, risks, and operational drivers (prior refrigeration/industrial experience a strong plus, not required to start).
• Comfortable spending significant time on-site at cold storage warehouses and processing plants engaging with plant engineers, maintenance supervisors, and operational leadership.
• Organized enough to manage a full portfolio of accounts, an active outreach cadence, and multiple open opportunities simultaneously.