Server Assistant (Busser) in Nashville, Tennessee at Castle Rock Asset Hospitality Management LLC

The Server Assistant (Busser), plays a crucial role in ensuring the smooth and efficient operation of our dining room, providing essential support to our servers and creating a positive experience for our guests.

Essential Functions:

• Table Maintenance: Clearing and resetting tables promptly and efficiently after guests depart, ensuring they are clean, dry, and properly set with silverware, glassware, and any necessary condiments.
• Pre-Bussing: Assisting servers by removing finished plates, glassware, and other unnecessary items from tables during service to maintain a tidy dining environment.
• Station Maintenance: Keeping server stations clean, organized, and well-stocked with necessary supplies such as clean linens, silverware, straws, napkins, and condiments.
• Floor Maintenance: Maintaining the cleanliness and safety of the dining area, including sweeping or vacuuming up spills, debris, and broken items promptly.
• Assisting Servers: Running food and drinks to tables accurately and efficiently, as directed by servers.
• Water Service: Ensuring water glasses are filled and refilled discreetly and attentively.
• Opening and Closing Duties: Assisting with opening and closing tasks as assigned, which may include setting up tables, polishing silverware, stocking service areas, and cleaning duties.
• Communication: Communicating effectively with servers, kitchen staff, and management to ensure seamless service and address any guest needs.
• Adherence to Standards: Following all restaurant policies, procedures, and safety regulations.

Other Tasks:

• Assisting with light cleaning tasks in other areas of the restaurant as needed.
• Emptying trash and recycling receptacles.
• Restocking restrooms with necessary supplies.
• Assisting with special events or private parties as required.
• Performing other duties as assigned by management.

Core Competencies:

• Teamwork: Ability to work collaboratively and supportively with servers, kitchen staff, and other team members.
• Efficiency and Time Management: Ability to work quickly and effectively, prioritizing tasks to ensure timely table turnover and guest satisfaction.
• Attention to Detail: Thoroughness in ensuring tables are properly cleaned and set, and service areas are well-maintained.
• Guest Focus: Understanding the importance of creating a positive guest experience and responding promptly and courteously to guest needs.
• Communication Skills: Ability to communicate clearly and effectively with colleagues and supervisors.
• Physical Stamina: Ability to stand, walk, bend, lift, and carry items for extended periods.
• Adaptability: Ability to remain flexible and handle changing priorities in a fast-paced environment.
• Professionalism: Maintaining a professional appearance and demeanor at all times.

Qualifications:

• No prior experience is typically required; however, previous experience in a restaurant or hospitality setting is a plus.
• Ability to understand and follow verbal and written instructions.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be able to lift and carry up to 25 pounds

DEI and ESG:

We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.