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What is the role of a Senior Learning Experience Designer at Jobgether?

The Senior Learning Experience Designer position at Jobgether is a Full-time or part-time position opportunity in the Information Technology field.

Where is this Senior Learning Experience Designer job located?

Canada Creek, Nova Scotia, B0P 1V0, Canada

What type of employment is offered for this Senior Learning Experience Designer role?

Full-time or part-time position

What is the expected salary for this Senior Learning Experience Designer job?

Compensation will be discussed during the hiring process.

Senior Learning Experience Designer job near me in Canada Creek, Nova Scotia at Jobgether

Senior Learning Experience Designer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Learning Experience Designer in Canada.

In this role, you will shape how global support teams learn, grow, and perform in a fast-moving, customer-centric SaaS environment. You will design learning experiences that go far beyond traditional training, focusing on real-world application, just-in-time knowledge, and continuous skill development. Working within a global Support Enablement function, you will collaborate closely with support leaders, QA teams, and product experts to identify knowledge gaps and transform them into scalable learning solutions. Your work will directly influence agent performance, customer satisfaction, and operational excellence across a distributed organization. This is a highly creative and data-informed role where learning is treated as a product experience, not a static deliverable. You will have the autonomy to experiment with new formats, tools, and AI-enabled learning approaches to continuously improve impact.

Accountabilities:

You will be responsible for designing, delivering, and continuously improving learning experiences that enable frontline support teams to perform effectively in complex, technical environments.

Design and develop end-to-end learning programs including onboarding, product training, soft skills development, and technical troubleshooting modules
Create engaging digital learning assets such as e-learning modules, simulations, video content, and interactive job aids using modern authoring tools
Identify skill and knowledge gaps by partnering with support leadership, QA, and operations teams to analyze performance data and feedback
Build just-in-time learning resources and microlearning content embedded into daily workflows to support real-time problem solving
Measure learning effectiveness using LMS data, performance metrics, and customer satisfaction indicators, and continuously iterate content
Collaborate with cross-functional stakeholders to align learning strategies with product updates, support processes, and business goals
Contribute to a culture of continuous learning by improving knowledge accessibility and learning experience design standards

Requirements:

The ideal candidate is a creative and analytical learning professional who thrives in fast-paced SaaS or customer support environments and is passionate about making complex topics easy to understand.

3+ years of experience in Instructional Design or Learning Experience Design, ideally within SaaS or customer support enablement
Strong portfolio demonstrating engaging digital learning content and instructional design work
Deep understanding of adult learning principles and instructional design frameworks (ADDIE, SAM, or similar)
Proficiency with e-learning and design tools such as Articulate 360, Adobe Creative Suite, and LMS platforms (e.g., Cornerstone)
Excellent written communication skills with the ability to simplify complex technical concepts
Strong analytical mindset with the ability to use data to identify gaps and improve learning outcomes
Experience designing solutions for frontline support environments or similar high-pressure operational roles
Highly adaptable, with the ability to respond quickly to changing product or business needs
Strong stakeholder management and collaboration skills across technical and non-technical teams

Benefits:

Competitive compensation package with comprehensive benefits (varies by location)
Fully remote work with flexibility across eligible Canadian provinces
Generous paid time off, parental leave, and wellness support programs
Health, dental, vision, and retirement savings plans
Learning and development support, including tools, training, and upskilling opportunities
Opportunity to work on global, high-impact learning programs in a fast-scaling SaaS environment
Inclusive, remote-first culture with strong emphasis on collaboration and innovation
Occasional travel opportunities (approximately 10–15%) for in-person collaboration and team connection.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Senior Learning Experience Designer in Canada Creek, Nova Scotia at Jobgether

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