Account Manager in Scottsdale, Arizona at Tribal Health, LLC
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Job Description
Account Manager
Remote
Are you ready for your next opportunity?
When you work with Tribal Health, you work with talented and passionate teams who are making an impact on Native health disparities.
The Account Manager role at Tribal Health involves ensuring client satisfaction and retention through effective planning, execution, and responsive support. This includes collaborating with clients to determine service requirements, monitoring the performance of placed staff, and coordinating with internal teams to address staffing challenges. The Account Manager also plays a key role in sales and business development, identifying opportunities for additional business growth and negotiating contract terms. Additionally, the role involves maintaining accurate documentation, staying informed about market trends, and supporting ongoing continuous improvement efforts to optimize client satisfaction and internal workflows.
Duties and Responsibilities
- Client Satisfaction: Ensure client satisfaction and retention through effective planning, execution, and responsive support, including coordinating with internal teams to provide timely solutions to identified challenges and needs.
- Client Collaboration: Collaborate with clients to determine service requirements or solutions to challenges and develop project plans to meet client goals and objectives.
- Performance Monitoring: Review performance and scheduling of placed staff with clients, ensuring they meet client expectations and providing feedback to internal teams to address issues as needed.
- Staffing Coordination: Collaborate and coordinate with Recruiting and Human Resources to ensure client staffing needs are fully met, including new hires, backfills, and terminations.
- Problem Solving: Coordinate with internal teams to address any staffing challenges or issues that arise, quickly identifying and executing solutions to mitigate client disruptions.
- Sales and Business Development: Identify and pursue opportunities for additional business growth, including upselling additional services to assigned clients.
- Contract Negotiation: Support Business Development teams in negotiation of contract terms, ensuring agreements are mutually beneficial for both the client and Tribal Health.
- Documentation and Reporting: Maintain accurate records of client interactions, staffing placements, and contract details, and provide regular reports to management on account performance and key metrics.
- Market Analysis: Stay informed about market trends, competitor activities, and changes in the healthcare industry that may impact staffing needs or client requirements.
- Continuous Improvement Support: Support and drive ongoing continuous improvement efforts and initiatives targeting overall optimization of Account Management job functions to drive client satisfaction and related internal workflows.
Knowledge, Skills, Abilities and Other Qualifications
- B.S. degree in Business Management or Marketing preferred
- 2+ years Account Management
- 2+ years Sales/Business Development (may be inside or outside sales)
- Experience in the healthcare industry, governmental services, or related field a plus
- Project management experience a plus
Tribal Health Perks:
- Competitive Pay
- Per Diems to help with travel and lodging expenses for those that qualify
- Medical, Dental and Vision benefits
- 401K
- Paid Time off and 11 Federal Holidays
- Student Loan Repayment Assistance
- 100% Company paid tuition to further your education
- Other voluntary benefits; Disability, Critical illness and more
Native American Preference: Preference in filling vacancies is given to qualified Native American candidates in accordance with federal law (Title 25, USC Section 472). Form BIA-4432 should be submitted with the application. For more information about Native American Preference in employment please click here.
Equal Opportunity Employer: Tribal Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We value the skills, experience, and dedication that veterans bring to the workplace and qualified veterans are encouraged to apply. Tribal Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know by emailing hr@tribalhealth.com or by calling (480)581-6961. For more info on EEOC please visit EEOC KNOW YOUR RIGHTS
Work Environment
Physical demands: | The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, hear and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with clients, vendors and staff. Overnight travel may be required from time to time. |
Mental demands: | There are a number of deadlines associated with this position. The employee must be able to handle frequent interruptions and must also multi-task and interact with a wide variety of people on various and, at times, complicated issues. |
Other: | |
Confidentiality: | All employees must uphold all principles of confidentiality and patient care to the fullest extent. This position has access to sensitive information and a breach of these principles will be grounds for immediate termination |
Background Investigation: | This position may be subject to a 101-630 background check in an effort to ensure compliance with public law 101-630 “Indian child protection and family violence prevention act.” Candidates for positions that require a 101-630 background check must be able to successfully pass a background and character investigation in compliance with pl 101-630. |
Drug Screening: | All applicants must successfully pass a pre-employment drug screening prior to beginning employment and will be subject to random drug testing. |